Customer Support Associate
1 month ago
Deliver First Call Resolution by handling customer requests and resolving customer’s technical and non technical
issues as often as possible during the first contact for assigned products.
- Provide a professional & competent standard of phone and online support (Chat) for Global customers.
- Accurately document all customer interactions in a case tracking database. Content to be logged in full written
English.
- Communicate and articulate clearly with the customer (in both verbal and written communication).
- Call back customers waiting for follow-up in the agreed timeframe.
- Demonstrate ownership and willingness to resolve issues in a timely manner.
- Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an
issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary
by you or if requested by the customer
**Experience/Qualifications Required**
- Must be a Graduate ,
- 1-3 years of experience with International Support Center.
- Experience working in a team environment, managing a diverse workload
- Outstanding written & verbal communication skills in English with a neutral accent
**Salary**: ₹40,000.00 - ₹50,000.00 per month
Day range:
- Monday to Friday
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support (preferred)
- total work (preferred)
**Language**:
- English (required)
**Speak with the employer**
+91 8073802442
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