Customer Support
2 weeks ago
Position: Customer Support Representative
Job Summary: We are seeking a motivated and customer-centric individual to join our team as a Customer Support Representative in our website development company. As a Customer Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients. You will serve as the primary point of contact for inquiries, troubleshooting, and issue resolution, ensuring our clients receive a positive experience throughout their interaction with our company.
**Responsibilities**:
- Provide technical assistance and guidance to clients regarding website development, content management systems, hosting, domain registration, and related services.
- Troubleshoot and resolve customer issues by diagnosing problems, providing step-by-step instructions, and escalating complex issues to the appropriate team members when necessary.
- Collaborate with other teams, such as the development and design teams, to resolve customer concerns and ensure timely issue resolution.
- Maintain accurate records of customer interactions, inquiries, and resolutions using our CRM system.
- Proactively identify opportunities to improve customer satisfaction and enhance the customer support process.
- Educate clients on best practices, product features, and available services to maximize their usage and satisfaction.
- Stay up-to-date with industry trends, technology advancements, and new product offerings to effectively address customer queries and provide relevant information.
**Requirements**:
- Previous experience in a customer support role or similar customer-facing position.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts in a clear and concise manner.
- Strong problem-solving skills and the ability to think analytically to troubleshoot and resolve customer issues effectively.
- Proficiency in using CRM systems and other customer support tools.
- Basic knowledge of website development, content management systems, hosting, and domain registration processes.
- Patience, empathy, and a customer-centric mindset to ensure customer satisfaction.
- Ability to handle multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
**Salary**: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid time off
- Work from home
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91 8766281268
-
Customer Support Executive
2 weeks ago
Greater Noida, Uttar Pradesh, India timesjobs Full timeCustomer Support Executive - VoiceResponsibilitiesAssist customers with their queries related to their order status, available products, dispatch details, payment details, etc. via phone callsAnswer customer queries and manage customer expectations through interactions via phone calls.Provide effective customer service such as handling customer queries,...
-
Customer Support Executive
3 weeks ago
Greater Noida, Uttar Pradesh, India timesjobs Full timeImmediately looking for a Customer Support Executive. Opportunity to work in a fast rising start up company in Noida.Responsibilities:Call customers for the feedbackHandle emails and coordinate with our logistic partnersHandle chatsResponding to WhatsApp and SMSRequirements:Good communication skills (Hindi, English)
-
Customer Support Staff
1 month ago
Greater Noida, India Sky Lark Enterprises Full timeDTDC Courier need 2 Customer Support Staff urgently.She can handle office call's from customer and also respond on call and Emails : Send query through mail also taking follow-up through email.No Age limit, anyone can apply, No need for experience, we provide training for this.
-
Customer Support Executive
2 weeks ago
Noida/ Greater Noida, India timesjobs Full timeImmediately looking for a Customer Support Executive. Opportunity to work in a fast rising start up company in Noida.Responsibilities:Call customers for the feedbackHandle emails and coordinate with our logistic partnersHandle chatsResponding to WhatsApp and SMSRequirements:Good communication skills (Hindi, English)
-
Customer Support Executive
2 weeks ago
Noida/ Greater Noida, India timesjobs Full timeCustomer Support Executive - VoiceResponsibilitiesAssist customers with their queries related to their order status, available products, dispatch details, payment details, etc. via phone callsAnswer customer queries and manage customer expectations through interactions via phone calls.Provide effective customer service such as handling customer queries,...
-
Customer Support Help Desk
1 month ago
Greater Noida, India Acute Informatics Pvt. Ltd Full timeHelpdesk Support Executive 1. Minimum qualification is **Graduation **in any discipline. 2. Should have good communication skills, and should be able to speak, read, and write in English / Hindi. 3. Should be able to communicate confidently and politely with users 4. **Experience of at least one year in a call center.** 6. Management and resolve customer...
-
Customer Support Executive
4 weeks ago
Greater Noida, India Sahasra Electronics Pvt.Ltd Full timeWe are looking for Customer Support Executive (Male / Female). Meet and exceed sales quotas, developing long-term client relationships. Assist with creation, editing, and finalization of marketing materials and advertising. Understand and act as an expert in all organizational products. Responsible for welcoming visitors, coordinating meetings,...
-
Customer Support
2 weeks ago
noida, India NeerInfo Solutions Full timeNeerinfo Solutions is a Leading executive search firm providing services to leading IT services, Manufacturing, Captives, and BFS companies. This is regarding the job opening with our Company -Skillible (Emerging Edu Tech Company ). We are looking to hire a Customer Support role. Role: Customer Support Location- Noida (WFO) Experience - Minimum Exp 6...
-
Customer Support
2 weeks ago
Noida, India NeerInfo Solutions Full timeNeerinfo Solutions is a Leading executive search firm providing services to leading IT services, Manufacturing, Captives, and BFS companies.This is regarding the job opening with our Company -Skillible (Emerging Edu Tech Company ).We are looking to hire a Customer Support role.Role: Customer Support Location- Noida (WFO)Experience - Minimum Exp 6 Months to...
-
Customer Support
2 weeks ago
Noida, India NeerInfo Solutions Full timeNeerinfo Solutions is a Leading executive search firm providing services to leading IT services, Manufacturing, Captives, and BFS companies.This is regarding the job opening with our Company -Skillible (Emerging Edu Tech Company ).We are looking to hire a Customer Support role.Role: Customer Support Location- Noida (WFO)Experience - Minimum Exp 6 Months to...
-
Executive Tele Sales
1 week ago
Greater Noida, India Going Greens Full time**Executive Telesales & Customer Support** **Responsibilities** Make Inbound and Outbound customer calls and convert them into sales. Generate customer leads by doing cold calling. Achieve monthly sales target. Maintain, build and update calling/mailing databases. **Desired Profile**: Excellent oral and written communication and also good listening...
-
Customer Support Executive
4 weeks ago
Noida, India Insight Customer Call Solutions Pvt. Ltd Full timeGood communication skills - Qualification min. 12th pass - Fresher and Experienced both can apply **Salary**: ₹10,000.00 - ₹14,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Rotational shift **Speak with the employer** +91 9667559748
-
Customer Support
6 days ago
Noida, India Xpheno Full time**1 - 4 Year**: **Noida**: *** - Analytics is an added advantage - Apac, emea, North American. Flexible - Rosters are changed every quarter depending on the volume - **Java script, html, css, working experience** - **Developers will work but no develping work - product support consultant** - Digital marketing knowledge - **Communication skill’s...
-
Customer Support Representative
1 month ago
Noida, India InstaCiti.com by Urban Basics Full time**Job Brief**: **Customer Support Executive Duties**: - Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints - Proactively...
-
Customer Support
1 month ago
Noida, India Bz Consultant Full timeProfile - Customer Support Location - Pune, Hyderabad,Noida Experience - Minimum 1year exp in international BPO Work from office Only F2f Interviews Skills required 1. BPO 2. Customer service 3. International Call centre 4. US Shift 5.Excellent communication skills **Responsibilities**: 1) Solve client issues over the call 2) Maintain the KPI 3)...
-
Customer Support Executive
1 month ago
Noida, India Easemydeal Full time**CUSTOMER SUPPORT EXECUTIVE** **Job Location : Secto-3, Noida** As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed promptly and effectively. You will also play a crucial...
-
Customer Support Associate
1 month ago
Noida, India The OmniJobs Full timeJob Title: Customer Support Associate (Fresher) Location: Noida, Uttar Pradesh Job Description: We are seeking enthusiastic and dedicated individuals to join our team as Customer Support Associates. As a Fresher Customer Support Associate, you will play a vital role in ensuring exceptional customer satisfaction and providing effective resolutions to...
-
Customer Support Associate
4 weeks ago
Noida, India The OmniJobs Full timeJob Title: Customer Support Associate (Fresher) Location: Noida, Uttar Pradesh Job Description: We are seeking enthusiastic and dedicated individuals to join our team as Customer Support Associates. As a Fresher Customer Support Associate, you will play a vital role in ensuring exceptional customer satisfaction and providing effective resolutions to...
-
Customer Support Executive
4 weeks ago
Noida, India Wealth Clinic Pvt Ltd Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Monitoring the work of individual...
-
Customer Support Executive
1 month ago
Noida, India Wrixty Services Full timeNoida, Sector 63 Customer support hiring for Fresher & experienced. - Handling customer queries - Inbound call handling - Premium customer support Day shift Salary - 18k - 22k Job location - Noida Immediate joining - Experience- 0 - 3 Years- Salary- 1 Lac To 3 Lac 25 Thousand P.A.- Industry- ITES / BPO / KPO / LPO / Customer Service- Qualification- B.A,...