Customer Support
2 weeks ago
**WE ARE HIRING **
**Customer Support Executive Duties**:
- Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Provide customer support through phone and chat
- Work with other departments to resolve customer issues in a timely manner
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Maintain appropriate files regarding each customer interaction
- Proactively gather and utilize customer feedback and suggestions
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Contribute to the development of future customer support processes
- Communicate effectively with peers and managers
- Communicate to customers during outbound phone calls
- Verifies customer requests are accurate and consistent
**Requirements And Skills**:
- Excellent verbal and written communication in Hindi and English, analytical and problem-solving skills
- Strong customer service skills
- Strong interest in IT or construction products
**Qualification** : Graduate / Undergraduate
**Cab **:1 way cab available
For more details contact **RESHMA HR - 7200585293**
**Job Types**: Full-time, Fresher
**Salary**: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91 7200585293
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