Ecommerce - Customer Support

2 weeks ago


Noida, India GreenHonchos Solutions Pvt. Ltd. Full time

Job Description – Customer Support Executive


• Serve as the point of contact for customers enquiries via phone, email, chat.

• Respond promptly and professionally to customer inquiries, concerns, and complaints.

• Identify and troubleshoot customer issues, providing accurate and timely solutions.

• Timely escalate complex problems to the appropriate department or supervisor when necessary. • Ensure customer satisfaction by exceeding service expectations and building positive relationships.

• Follow up with customers to ensure their issues are resolved to their satisfaction.


Required Skills


• Any Graduate with 1-2 Years of experience in customer support.

• Strong Communication (Written/Oral)

• Strong problem-solving skills

• Quick on toes response

• Database Management



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