Merchant Support

4 weeks ago

Noida, India Paytm Full time

**About Us**: Paytm is India's leading financial services company that offers full-stack payments &

financial solutions to consumers, offline merchants, and online platforms. The company is on a

mission to bring half a billion Indians into the mainstream economy through payments, commerce,

banking, investments, and financial services. One97 Communications Limited that owns the brand

Paytm is founded by Vijay Shekhar Sharma.

**About the team**: Merchant Helpdesk team handles merchant queries and concerns on QR code,EDC

and Soundbox-related issues like payment, settlement, device-related issues, etc.

basis and make sure the daily task is being closed within the defined TAT with good merchant

experience.

**Expectations/ Requirements**
- Managing of inbound and outbound calls in a timely manner
- Creative and dedicated individual who will fit with our collaborative culture
- Cohesively work with a lot of people, across functions and teams every day
- Coordinate with other departments for compatibility of all aspects of each project
- Smart thinking and clear communication
- Be a brand ambassador for Paytm: "Stay Hungry, Stay Humble, Stay Relevant
- Troubleshoot merchant problems, identifies the request and takes appropriate measure as

per the guidelines
- Excellent merchant service skills that build high levels of merchant satisfaction
- Excellent verbal and written communication skills
- Ability to work both independently and in a team environment.

**Superpowers/ Skills that will help you succeed in this role**
- Outstanding customer service skills and dedication to providing exceptional customer care
- Must be self-motivator and self-starter
- Ability to multitask and successfully operate in a fast paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed
- High level of drive, initiative and self-motivation
- Ability to take internal and external stakeholders along
- Love for simplifying
- Growth Mind set

**Qualification : Any Graduation**

**Why join us?**
- A collaborative output driven program that brings cohesiveness across businesses through technology
- Improve the average revenue per use by increasing the cross-sell opportunities
- A solid 360 feedback from your peer teams on your support of their goals
- Respect, that is earned, not demanded from your peers and manager

**Compensation**:
If you are the right fit, we believe in creating wealth for you. With an enviable 500 million+ registered users, 21 million+ merchants, and a depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers and merchants, and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story

  • Merchant Support

    2 weeks ago

    Noida, Uttar Pradesh, India Paytm Full time

    About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications...

  • Merchant Support

    4 weeks ago

    Noida, India Paytm Full time

    **About Us**: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications...

  • Associate - Merchant Helpesk (Operations Support)

    3 weeks ago

    Noida, India Paytm Full time

    **About Us***: Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like...

  • Merchant Operations

    3 weeks ago

    Noida, India Paytm Full time

    **About Us**: ***Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications...

  • Merchant Operations

    2 weeks ago

    Noida, Uttar Pradesh, India Paytm Full time

    About Us:Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited...

  • Merchant Operations

    4 weeks ago

    Noida, India Paytm Full time

    **About Us**:Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications...

  • Tele Support

    3 weeks ago

    Noida, India ARJH Tech Labs Full time

    Tele Support Specialist - BillPe POS Do you have a passion for helping others and a knack for solving problems? Are you familiar with point-of-sale (POS) systems and enjoy providing technical support? If so, then a Tele Support Specialist role at BillPe POS might be the perfect fit for you! About BillPe BillPe is a leading provider of POS software solutions...

  • Customer Support

    2 weeks ago

    Noida, India BillFree Labs Private Limited Full time

    BILLFREE LABS Pvt. Ltd. We Are Hiring: Customer Support **Job Location: Noida (Sector-63)** - **Job Summary**_ - **Key Responsibilities**:_ - **Customer Support**: - Respond to inquiries and provide information to B2B clients promptly and professionally. - Assist clients with product/service-related questions and issues. - Resolve problems and concerns in...

  • Customer Support

    2 weeks ago

    Noida, India BillFree Labs Private Limited Full time

    BILLFREE LABS Pvt. Ltd. We Are Hiring: Customer Support **Job Location: Noida (Sector-63)** - **Job Summary**_ - **Key Responsibilities**:_ - **Customer Support**: - Respond to inquiries and provide information to B2B clients promptly and professionally. - Assist clients with product/service-related questions and issues. - Resolve problems and concerns in...

  • Customer Support

    2 weeks ago

    Noida, Uttar Pradesh, India Paytm Full time

    About Paytm:Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. Its investors include...

  • Sales Assistant

    3 days ago

    Noida, India SaveIN Full time

    **Key responsibilities**: **KRA 1: Merchant Onboarding** - Key Result: Achieve a set number of successfully onboarded merchants per month. - Key Activities: 1. Conduct outbound calls to potential merchants, providing information about the benefits of partnering with the company. 2. Clearly explain the onboarding process, requirements, and necessary...

  • Operation Executive

    1 week ago

    Noida, India Frenzopay Full time

    **Female Operations Executive required with min 2 year experience from Delhi/NCR only** **Preferred from Fintech background.** **Job Description - (For Onboarding and Documentation Executive)** - 2+ years of experience required in KYC Compliance, Merchant Onboarding, Document Verifications. - Support merchants through the entire onboarding process, from...

  • Associates- Mhd

    3 weeks ago

    Noida, India Paytm Full time

    **About Us**: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications...

  • Associate- Inhouse

    1 week ago

    Noida, India Paytm Full time

    **About Us**: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications...

  • IndiaMART - Assistant Manager - Seller Marketing

    3 months ago

    Noida, India IndiaMart Full time

    Assistant Manager- Seller & Responsibilities:1. Responsible for onboarding ecommerce merchants on paid plans2. Align with internal teams (Marketing, Product) to deliver the numbers3. Manage the end-to-end sales process and provide clear visibility on the pipeline4. Analyze and identify how we can eliminate our clients- engagement and retention challenges5....

  • Internal Communications

    6 days ago

    Noida, India Paytm Full time

    **About Us**:Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like...

  • Edc - Risk Operations - Associate

    2 weeks ago

    Noida, India Paytm Full time

    About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited...

  • Customer Support

    2 weeks ago

    Noida, Uttar Pradesh, India Paytm Full time

    **About Paytm**:Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. Its investors include...

  • Business Product

    4 weeks ago

    Noida, India Paytm Full time

    **About Us**: *** Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI)...

  • Information Security- Agm

    2 weeks ago

    Noida, India Paytm Full time

    **About Us**: Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like...