Customer Success Executive
1 week ago
We have an urgent opening with a reputed company.
Position: Customer Success Executive (Male)
Experience
- 0-2yrs
Salary
- 22-30k pm
Location
- Hyderabad, Telangana
**Preferred Skills**:
- **Experience in the healthcare segment.**
**-Knowledge of using CRM softwares.**
**Key Responsibilities**:
1. Client Onboarding:
○ Lead the onboarding process for new patients, providing training and support
to ensure a smooth transition.
○ Develop and deliver tailored onboarding plans to meet hospital needs.
2. Staff Training: Train Healthcare Professionals on Vigo Technology
3. Account Management:
○ Build and maintain strong relationships with staff, serving as their main point
of contact.
○ Regularly check in with staff to understand their needs, challenges, and
goals.
○ Monitor patient vital metrics and proactively address any issues that arise.
4. Staff Support:
○ Respond to staff inquiries and resolve issues in a timely and effective
manner.
○ Collaborate with support teams to troubleshoot and resolve technical
problems or concerns.
5. Product Utilisation:
○ Help staff understand and fully utilise product features and functionalities.
○ Provide best practices and recommendations to enhance product usage and
achieve clinical accuracy outcomes.
6. Feedback and Improvement:
○ Gather patient, staff, doctor feedback and insights to identify trends and areas
for improvement.
○ Advocate for staff needs within the company and work with product and
development teams to address any issues or implement new features.
**Requirements**:
- Graduation /Diploma (Btech/Science Preff )
- 0-2 years of field operations/ field sales experience from healthcare or hospital industry.
- Open to travel within the city.
- Open to working inside hospital wards and work in night shifts
- occasionally as required,
- Good communication skills and fluency in local languages
- Prior experience of working with nurses/doctors is preferred
**If you are interested send your CV to below details**
Regards,
Shri Consultancy Services.
Mobile No.: 9494599781
Pay: ₹22,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 6 years (preferred)
Work Location: In person
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