Customer Service Operations

2 weeks ago


Mulund West Mumbai Maharashtra, India Enrolsy Full time

**Requirements**:
Gender: Only Female

Qualifications: HSC / Any Graduate

Location: Mulund West

Experience: 2 - 3 yrs Experience in Customer Services Domain

Skill :Excellent interpersonal and written and oral communication skills.

Working Days : Monday - Saturday (Sunday Fixed Off)

Shift : 10:00 AM - 7:00 PM

We are looking for a qualified **Customer Services Executive **to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

**Responsibilities**:

- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- customer Services Operation: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 9769106910


  • Customer Service

    1 month ago


    Mulund, Mumbai, Maharashtra, India Om Namah Shivay Logistics International Pvt Ltd Full time

    Customer Service and Operations Incharge for a Custom House (Clearing) Agent Company **Job Types**: Full-time, Regular / Permanent **Salary**: From ₹12,000.00 per month **Benefits**: - Provident Fund Schedule: - Fixed shift Ability to commute/relocate: - LBS MARG, MULUND WEST, Mumbai - 400080, Maharashtra: Reliably commute or planning to relocate...


  • Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Bengali Process)** **Job Details & Requirements** **Designation: Customer Service Associate (Bengali Process)** Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak Bengali...


  • Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Location: Onsite at Mihan, Nagpur Process Type**:Voice ( Malayalam, English & Hindi)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹17000 Gross Per Month Shift Duration: 8 hours Shift Window: 9am - 9pm Week Off Pattern: Rotational Week Off Count: One week off **Key Responsibilities**: -...


  • Mulund, Mumbai, Maharashtra, India Enrolsy Full time

    **Requirements**: Gender: Only Female Qualifications: HSC / Any Graduate Location: Mulund West Experience: 2 - 3 yrs Experience in Customer Services Domain Skill :Excellent interpersonal and written and oral communication skills. Working Days : Monday - Saturday (Sunday Fixed Off) Shift : 10:00 AM - 7:00 PM We are looking for a qualified **Customer...


  • Mulund West, Mumbai, Maharashtra, India Nutrifresh Farm Tech India Pvt ltd Full time

    Key Responsibilities: - Listen actively to understand customer needs, concerns, and complaints, and provide appropriate solutions or assistance. - Handle customer complaints or escalations with empathy and patience, striving to resolve issues to the customer's satisfaction. - Provide product information, troubleshooting assistance, and technical support to...


  • Mulund, Mumbai, Maharashtra, India ErgodE IT Services Pvt. Ltd. Full time

    **Key Responsibilities**: - Assist Buyers with Order Status: - Retrieve and update order information accurately and efficiently. - Provide buyers with real-time updates on their order status, including tracking information, shipment details, and estimated delivery times. - Resolve any issues related to order tracking, delivery delays, or missing items by...


  • Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Location: Onsite at Mihan, Nagpur Process Type**:Voice (English,Hindi & Odia/Kannada)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹12,000 - ₹16,000 gross per month Shift Duration: 8 hours Shift Window: 10am - 6pm Week Off Pattern: Rotational Week Off Count: One week off **Key...


  • Mulund West, Mumbai, Maharashtra, India I Am An Artist India Full time

    **Job Title: Customer Service Representative & Sales Associate** We seek dedicated individuals to join our team as Customer Service Representatives & Sales Associates at I Am An Artist India, the leading Fine Art School and Art Gallery based in Mulund West, Mumbai, India. As a Customer Service Representative & Sales Associate, you will be our student's and...


  • Mulund, Mumbai, Maharashtra, India Ecom Retail Full time

    Ø Develop, implement and manage our social media strategy Ø Define most important social media KPIs Ø Manage and oversee social media accounts of the company Ø Stay up to date with latest social media best practices and technologies Ø Resolve customer queries on call and chat Ø Handle customer complaints & Attend Customer querriers. Ø Process...

  • Customer Service

    5 days ago


    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...


  • Mumbai, Maharashtra, India SBI Mutual Fund Full time

    This position is responsible for managing Customer Service and Operations for Borivali location. Candidate will be expected to manage Customer Service and Branch Operations and maximize Customer Satisfaction and managing relationships.


  • Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For BPO Customer service international Evening shift 5pm to 2 am Must have experience in BPO for Customer service executive Minimum 1 Years of experience Required in escalation/complaint handling **Freshers with Excellent comms required **Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing...


  • Mulund West, Mumbai, Maharashtra, India Aatish Management Consultants (OPC) Pvt Ltd Full time

    Job Description: Expert - Operations Do you have a passion for helping others grow? Do you have a knack for clear communication? Are you energized by innovation and eager to be a part of a dynamic field? If yes, then our Expert - Operations role is the perfect forward step for your career! At MLS-ICS, we’re on a mission to help people with the vital,...

  • Customer Service

    1 month ago


    Mumbai, India Tech Mahindra business service Full time

    CUSTOMER SERVICE, Fluent English SSC & HSC Passed. 6 month minimum bpo experience. **Salary**: ₹10,898.10 - ₹37,000.00 per month **Benefits**: - Commuter assistance Schedule: - Rotational shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or planning to relocate before...

  • Customer Service

    4 weeks ago


    Mumbai, India Tech Mahindra business service Full time

    CUSTOMER SERVICE, Fluent English SSC & HSC Passed. 6 month minimum bpo experience. **Salary**: ₹19,000.00 - ₹40,000.00 per month **Benefits**: - Commuter assistance Schedule: - Rotational shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or planning to relocate before...

  • Customer Service

    1 month ago


    Andheri, Mumbai, Maharashtra, India Asit C Mehta Investment Interrmediates Full time

    **Job ID**: Customer Service Executive **Role**: Customer Service Executive **Department**: Operations - Customer Service **Location**: Andheri East, Mumbai, Maharashtra **Designation**: Executive to Associate Manager **Reporting structure for the position**: Head - Operations - Customer Service **No of Position Vacant**: 1 - Preparing & sending...

  • Customer Service

    1 month ago


    Andheri, Mumbai, Maharashtra, India Asit C Mehta Investment Interrmediates Full time

    **Job ID**: Customer Service **Role**: Customer Service Executive **Department**: Operation Customer Service **Location**: Andheri East, Mumbai, Maharashtra **Designation**: To Be Discussed **Reporting structure for the position**: Head - Operation Customer Service **No of Position Vacant**: 1 - Preparing & sending various MIS reports to concerned...


  • Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    **Position : Customer Service Executive** **Location**: Lower Parel **Qualification**: Graduate **Industry**: Building Material/Furnishing/Sanitary ware/Plywood/Door and Windows/Aluminums/Façade **Key Responsibilities**: - Cultivate positive relationships with customers, understanding their needs and preferences. - Provide excellent service to...


  • mumbai, India Tech Mahindra Full time

    Role- Manager – BPS Customer service operationsLocation- Mumbai (Chandivali)We are seeking an experienced and dynamic professional for the position of Manager for our customer service Process. The ideal candidate should have a minimum of 12 years of relevant experience in BPS Voice/Non Voice processes. This role requires strong leadership and team...

  • Sales Coordinator

    4 weeks ago


    Mulund West, Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Sales Support Coordinator for Food & Beverage Company Based in Mulund. **Job Overview** The coordinator's responsibilities include supporting sales, ensuring order satisfaction, coordinating with other departments, motivating staff, handling administrative duties, and promoting customer satisfaction. To be a successful coordinator, you should...