Executive - Customer Service
2 months ago
**Key Responsibilities**:
- Assist Buyers with Order Status:
- Retrieve and update order information accurately and efficiently.
- Provide buyers with real-time updates on their order status, including tracking information, shipment details, and estimated delivery times.
- Resolve any issues related to order tracking, delivery delays, or missing items by coordinating with the appropriate teams.
- Attend Incoming Calls:
- Answer incoming calls in a timely and professional manner.
- Listen actively to buyer concerns and inquiries and provide appropriate solutions or escalate to the relevant department, if necessary.
- Maintain a friendly and customer-centric approach while handling calls.
- Resolve Buyer Queries:
- Provide accurate and helpful information to address buyer concerns, product inquiries, and service-related issues.
- Demonstrate empathy, patience, and professionalism while addressing buyer concerns.
- Handle Return Cases:
- Process return requests efficiently and accurately.
- Assist buyers in understanding the return process, including providing information on return policies, procedures, and any required documentation.
- Coordinate with relevant departments to ensure smooth and timely return processing.
- Maintain Customer Service Standards:
- Ensure adherence to established customer service standards and protocols.
- Strive to exceed customer expectations by delivering exceptional service experiences.
- Continuously develop product knowledge and stay updated on company policies and procedures.
**Qualification**:
- Any Graduate / HSC passed with relevant experience (Min 6 months)
**Soft Skills**:
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Customer-focused mindset with a genuine passion for delivering exceptional service.
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Empathy and patience when dealing with frustrated or upset customers.
**Technical Skills**:
- Basic Excel: Proficiency in using basic Excel functions, such as data entry, sorting, filtering, and basic formulas is valuable for organizing and analyzing customer data, creating reports, and maintaining accurate records.
- Tracking Website Knowledge: Familiarity with tracking websites and systems (e.g., shipment tracking platforms) enables you to assist customers in tracking their orders, providing real-time updates, and addressing any delivery-related concerns.
**Salary**: ₹18,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
- Night shift
Work Location: In person
**Speak with the employer**
+91 9748894048
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