Customer Service Executive

7 months ago


Mulund Mumbai Maharashtra, India Vivanda Gourmet(Brand- Eleftheria Cheese) Full time

**Instagram**: eleftheriacheese

**Role: Customer Relationship Executive**

We are seeking a Customer Relationship Executive to lead our direct-to-consumer business in a fast-paced, growth-oriented, and enjoyable working environment.

**Qualifications**:

- Bachelor’s degree in Hospitality Management or Culinary Arts & Sciences is preferred
- Excellent communication skills
- Basic proficiency in Excel and MS Office

**Key Duties and Responsibilities**:

- Coordinate with the production, dispatch, and delivery teams to ensure timely and accurate delivery of orders
- Ensure customers receive timely updates on their orders
- Build and maintain relationships with customers
- Resolve customer complaints quickly and efficiently
- Keep customers updated on the latest products and launches
- Communicate customer feedback and insights about our products and services to the digital and business development teams
- Submit weekly and monthly MIS reports

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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