Customer Service Executive

4 months ago


Mulund Mumbai Maharashtra, India ATS CARGO PVT LTD Full time

Resolve customer complaints and issues in a timely and professional manner
- Process orders, returns, and exchanges
- Provide product information and recommendations to customers
- Maintain accurate customer records and order information in CRM system
- Collaborate with other departments to ensure customer satisfaction
- Identify and escalate complex issues to senior customer service representatives or managers
- Participate in training and development programs to improve customer service skills
- Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
- Continuously seek opportunities to improve processes and procedures to enhance the customer experience.

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Work Location: In person



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