Customer Service Representative

3 weeks ago


Mulund West Mumbai Maharashtra, India I Am An Artist India Full time

**Job Title: Customer Service Representative & Sales Associate**

We seek dedicated individuals to join our team as Customer Service Representatives & Sales Associates at I Am An Artist India, the leading Fine Art School and Art Gallery based in Mulund West, Mumbai, India. As a Customer Service Representative & Sales Associate, you will be our student's and customers' primary point of contact, handling inquiries, providing information about our products and services, and assisting with sales transactions.

**Responsibilities**:
1. Handle Inbound Calls: Receive and manage incoming calls from students and customers regarding inquiries, course details, product information, and sales orders.

2. Provide Excellent Customer Service: Assist customers courteously and professionally, addressing their questions, concerns, and feedback in a timely and effective manner.

3. Promote Products and Services: Educate customers about our acceptable art courses, drawing and painting classes, handmade paintings, and other offerings. Encourage enrollment in courses and promote sales of our products.

4. Process Sales Orders: Assist customers in placing orders for our products and services, including course registrations, artwork purchases, and customized painting requests.

5. Maintain Customer Records: Using our CRM system, we keep accurate records of customer interactions, inquiries, and sales transactions.

6. Resolve Customer Issues: Proactively identify and resolve customer issues, complaints, or disputes to ensure customer satisfaction and retention.

7. Collaborate with Team: Work closely with other team members, including instructors, artists, and administrative staff, to coordinate customer inquiries, sales activities, and promotional campaigns.

**Qualifications**:

- Excellent verbal and written communication skills in English (additional languages are a plus).
- Strong interpersonal skills and a friendly, customer-oriented demeanor.
- Prior experience in customer service, sales, or related roles preferred.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.

**Experience**: 1 year to 4 Years

**Job Type**: Full-time

**Salary**: 10,000 to 20,000

**Shift and schedule**:
Tuesday to Sunday

**Shift**: 10:30 AM - 07:00 PM

**Location: Mulund West Mumbai, India**

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Mulund West, Mumbai, Maharashtra (required)

Ability to Relocate:

- Mulund West, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9082673802



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