Call Quality Auditor

Job description - Good Experience in Call Audit - Minimum 2-5+ years of Experience in call auditing Skills Quality analyst in BPO/Call center. - Strong knowledge of customer care processes and techniques. - Should be a good Team Player. - Should have ideas to improve the quality. **Preferred industry: BPO** - Roles and responsibilities: - Randomly audit...

Roles and Responsibilities: Checking on the quality of calls of the agents Checking of the quality of emails and chats Document and report the feedback Quality Audit. Willing to work in night shift (24*7) Experience  : 2- 4 years CTC  : 1.2 LPA - 3 LPA Number of Openings : 6 Location : Noida Qualification  : Graduate/Post graduate ...

**Job description** We are looking for a Quality Auditor to join our high-impact team focused on the US market. **Responsibilities for Quality Auditor** - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the...

We are looking for a Quality Auditor to join our high-impact team focused on the US market. **Responsibilities for Quality Auditor** - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the tasks with a high...

We are looking for a Quality Auditor + Trainer who will be the SPOC for all quality & training activities required to be knowledge of Ops agents via timely audits, trainings, refresher sessions, process knowledge tests etc. to in turn improve Pay: ₹25,000.00 - ₹30,636.32 per month **Benefits**: - Provident Fund Schedule: - Day shift Ability to...

Responsible for daily, weekly and monthly call audits in a timely manner and in full compliance with defined parameters. - Monitor calls to ensure Client and company standards are maintained. - Achieve daily processing targets. - Consistently monitor key performance parameters of the process and identify red flags. - Publishing Quality Audit reports...

Position Code : QAD-CRM- Location : Noida- Date of Posting : 02/06/2023- Experience : 2-5 Years**Desired skills-** Experience required in Stock Broking, Investment, Financial Services, and NBFC. Graduate/Post Graduate 2-5 Years’ experience Excellent communication skills, Self-starter - Proactive **Technical skills-**MS Excel **Job...

Job Description: Job Role: Call Quality Analyst Responsibilities: Call Audit Purpose of Role: We at Leverage Edu are looking for Associate - Call Quality who would be responsible for doing call audits, identifying process gaps, and generating reports. Job Descriptions: 1. Perform call audits according to defined parameters and standards and...

Job Description:Monitoring Calls:Listen to recorded or live calls between customer service representatives and customers.Evaluate the call based on predefined quality metrics and guidelines. Quality Assessment:Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols,...

**VERGER Global Private Limited **is a part of VERGER Group. VERGER Global is an ISO 17065 accredited Conformity Assessment Body and an official NABCB and SASO notified Certification Body. We are into supply chain management with our headquarter in Dubai and branch offices in India, Netherlands, Egypt and China. We are looking for an experienced and...

1.Perform call audits according to definedparameters and standards and monitoring formats and provide data tomanagement. 2. Monitor performance of callresponses and provide actionable data to internalstakeholders. 3. Coo "MicrosoftExcel,Google"

1.Perform call audits according to definedparameters and standards and monitoring formats and provide data tomanagement. 2. Monitor performance of callresponses and provide actionable data to internalstakeholders. 3. Coo "MicrosoftExcel,Google"

We are looking for a Quality Auditor to join our high-impact team focused on the US market. Responsibilities for Quality Auditor - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the tasks with a high level...

**Felix Hospital is well equipped to provide a high quality of personalized care for all your health and medical requirements.** **Call Centre Executive** We are looking for the **Call Centre Executive** to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that...

**Felix Hospital is well equipped to provide a high quality of personalized care for all your health and medical requirements.** **Call Centre Executive** We are looking for the **Call Centre Executive** to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that...

**Felix Hospital is well equipped to provide a high quality of personalized care for all your health and medical requirements.** **Call Centre Executive** We are looking for the **Call Centre Executive** to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that...

**Felix Hospital is well equipped to provide a high quality of personalized care for all your health and medical requirements.** **Call Centre Executive** We are looking for the **Call Centre Executive** to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that...

**Profile - Quality Assessor (BPO)** Qualification - Graduate Fresher's can apply Job location - Noida Sec - 2 Monitoring calls and providing actionable insights Maintaining excel sheets of clients Participates in design of call monitoring formats and quality standards Maintain quality standards Creative and analytical thinking Active Listener, Good...

JobDescriptionResponsible formonitoring evaluating and scoring inbound calls against establishedquality assurance instruments andstandards.Responsible for Reviewing evaluatingand scoring open and closed customer issue tickets againstestablished quality assurance instruments andstandards.Actively Participate in calibrationsessions employee communication...

Quality Associate and Senior Associate JDAbout PW:We are basically the most loved and fastest growing Ed-Tech company in the country today. With a mission to ensure all deserving students get access to high quality education, we focus primarily on competitive exam preparation. While competitive exam preparation is the main focus we also have branched out to...