Quality Analyst
1 month ago
- Responsible formonitoring evaluating and scoring inbound calls against establishedquality assurance instruments andstandards.
- Responsible for Reviewing evaluatingand scoring open and closed customer issue tickets againstestablished quality assurance instruments andstandards.
- Actively Participate in calibrationsessions employee communication sessions and/or the creation ofcommunication tools.
- Provide support andcommunicate business goals quality standards processes proceduresand policies.
- Responsible for ensuring thesales agent adheres to predetermined quality assurance standardsand the business s standard operatingprocedures.
- Responsible for conducting/leadingtraining sessions as perrequirements.
- Responsible for monitoring callsto provide feedback regarding telephone etiquette productinformation given and procedures.
- Determiningperformance expectations action plans and development plans toimprove call quality.
- Responsible for providingaccurate and timely reports on a daily monthly monthtodate andyeartodate rolling basis on call quality productivity availabilityand other key metrics asdetermined.
qualityassurance,communication,calibration,supportanalysts
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Quality Analyst
1 month ago
Noida, India iEnergizer Full timeHiring – Quality Analyst for US banking voice processJob descriptionRole and Key Responsibilities:Job descriptionQuality Analyst (US Banking Voice/ non Voice process) Monitors, evaluates and audits inboundMeet departmental productivity requirementsParticipate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure...
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Quality Analyst
1 month ago
Noida, India iEnergizer Full timeHiring – Quality Analyst for US banking voice processJob descriptionRole and Key Responsibilities:Job descriptionQuality Analyst (US Banking Voice/ non Voice process) Monitors, evaluates and audits inboundMeet departmental productivity requirementsParticipate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure...
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Call Quality Analyst
1 month ago
noida, India White Force Full timeJob Description: Job Role: Call Quality Analyst Responsibilities: Call Audit Purpose of Role: We at Leverage Edu are looking for Associate - Call Quality who would be responsible for doing call audits, identifying process gaps, and generating reports. Job Descriptions: 1. Perform call audits according to defined parameters and standards and...
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Software Quality Analyst- I
1 month ago
noida, India RateGain Full timeRole – Sofware Quality Analyst- IPurpose of the role – Responsible for designing test scenarios/test cases for software usability, running these tests, and log bugs on test management tool and also provide summary report to production team.Required experience and ResponsibilitiesExpert in QA methodologies & conceptsStrong knowledge of SQL & DBMSAPI...
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Software Quality Analyst- I
1 month ago
Noida, India RateGain Full timeRole – Sofware Quality Analyst- IPurpose of the role – Responsible for designing test scenarios/test cases for software usability, running these tests, and log bugs on test management tool and also provide summary report to production team.Required experience and ResponsibilitiesExpert in QA methodologies & conceptsStrong knowledge of SQL & DBMSAPI...
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Quality Analyst
1 month ago
noida, India HNM Solutions Full timeRole: Quality Analyst Location: Noida, India Experience: 5+ years Note: (6 days Working in one week) Only Immediate of this role: Collaborate with the development team to ensure the products are designed and created with the highest quality standards. Develop and document test plans, test cases, and test scripts to provide comprehensive and practical...
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Quality Analyst
3 weeks ago
Noida, India HNM Solutions Full timeRole: Quality AnalystLocation: Noida, IndiaExperience: 5+ yearsNote: (6 days Working in one week)Only Immediate of this role:Collaborate with the development team to ensure the products are designed and created with the highest quality standards.Develop and document test plans, test cases, and test scripts to provide comprehensive and practical testing of...
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Quality Analyst
4 weeks ago
Greater Noida/Noida, Gautam Buddha Nagar, India HNM Solutions Full timeRole: Quality AnalystLocation: Noida, IndiaExperience: 5+ yearsNote: (6 days Working in one week)Only Immediate of this role:Collaborate with the development team to ensure the products are designed and created with the highest quality standards.Develop and document test plans, test cases, and test scripts to provide comprehensive and practical testing of...
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Quality Analyst
3 weeks ago
Greater Noida/Noida, India HNM Solutions Full timeRole: Quality Analyst Location: Noida, India Experience: 5+ years Note: (6 days Working in one week) Only Immediate of this role: Collaborate with the development team to ensure the products are designed and created with the highest quality standards. Develop and document test plans, test cases, and test scripts to provide comprehensive and practical...
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Quality Analyst
1 month ago
noida, India Incraftiv pvt ltd Full timeRoles and Responsibilities: • Have strong QA characteristics at all levels - Requirements gathering, test methodology, execution, release. • Must have excellent communication skills, is comfortable reaching out across teams as needed for clarification, (Candidate will need to represent QA in agile teams) • Experience in of the following Test types...
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Quality Analyst
1 month ago
Noida, India Incraftiv pvt ltd Full timeRoles and Responsibilities: • Have strong QA characteristics at all levels - Requirements gathering, test methodology, execution, release. • Must have excellent communication skills, is comfortable reaching out across teams as needed for clarification, (Candidate will need to represent QA in agile teams) • Experience in of the following Test types –...
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Quality Auditor
1 month ago
Noida, India Magicbricks Realty Services Ltd Full time**-Position Title - Quality Analyst** - **Function/Department - Quality** - Experience in call auditing and sharing feedback - Should know various feedback technique - Driving Process Excellence and improvement programs - CSAT, Revenue enhancement, etc. - Highlighting program level trends basis, the evaluation carried out by the Quality Team - Using trends...
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Data Analyst
4 weeks ago
noida, India SAM Manpower and Career Services LLP Full timeData Quality Analyst/RulesEngineerJob DescriptionSummaryThe DQ Analyst is responsible forperforming analysis data profiling and the writing of businessrules for PayPal s critical data elements to help ensure that thedata used for reporting and analysis is accurate and reliable .Theywill partner with our Data Management and Data Engineering Teams toperform...
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Data Analyst
1 month ago
Noida, India SAM Manpower and Career Services LLP Full timeData Quality Analyst/RulesEngineerJob DescriptionSummaryThe DQ Analyst is responsible forperforming analysis data profiling and the writing of businessrules for PayPal s critical data elements to help ensure that thedata used for reporting and analysis is accurate and reliable .Theywill partner with our Data Management and Data Engineering Teams toperform...
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Quality Assurance
1 month ago
Noida, India Imperial IT Full time**Job Summary**: We are looking for a QA Analyst to assess the software quality through manual and automated testing. QA tester works with the development team to debug code, correct errors, and troubleshoot any issues with Web and software code. **QA Tester Responsibilities**: - Develop effective strategies and test plans - Execute test cases (manual or...
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Business Analyst
1 month ago
noida, India ICCS Full timePosition: Business Analyst Location: Noida Experience: 1-3 Years Notice Period: Immediate - 15 Days Qualification: MBA Fulltime Review, analyze and evaluate business systems and user needs. Document requirements, define scope and objectives and formulate systems to parallel overall business strategies. Job Description: As a...
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Business Analyst
1 month ago
Noida, India ICCS Full timePosition: Business Analyst Location: Noida Experience: 1-3 Years Notice Period: Immediate - 15 Days Qualification: MBA Fulltime Review, analyze and evaluate business systems and user needs. Document requirements, define scope and objectives and formulate systems to parallel overall business strategies. Job Description: As a Business...
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Junior Data Analyst
10 hours ago
Noida, India PIPECARE Group Full timeAbout Us LIN SCAN Group Provide complete Solutions to all aspects of all aspects of In Line- Solutions in the oil and gas industry and ensure pipeline integrity by providing highly accurate information for Maintenance and Repair Programs. LIN SCAN innovations are based on continuous product & services improvements & developments. We have the...
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Analyst I Business Process Transactions
1 month ago
Noida, India DXC Technology Full timeJob Description: Essential Job Functions: • Execute business process transactions, focusing on accuracy and adherence to procedures. • Collaborate with senior analysts and managers. • Participate in process improvement projects and data analysis. • Assist in identifying process bottlenecks and quality assurance. • Ensure compliance with...
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Business Analyst
2 weeks ago
Noida, India Gamemano Full timeJob description1. Collaborate with stakeholders to understand business objectives, requirements, and challenges.2. Conduct thorough analysis of data, processes, and systems to identify opportunities for improvement.3. Define and document business requirements, user stories, and use cases to support project initiatives.4. Create and maintain detailed...