Quality Auditor

1 month ago


Noida, India Magicbricks Realty Services Ltd Full time

**-Position Title - Quality Analyst**
- **Function/Department - Quality**
- Experience in call auditing and sharing feedback
- Should know various feedback technique
- Driving Process Excellence and improvement programs - CSAT, Revenue enhancement, etc.
- Highlighting program level trends basis, the evaluation carried out by the Quality Team
- Using trends to identify training needs and developing action plans
- Deciding the Sampling required for a healthy confidence level on the monitoring trend
- Tracking improvement post coaching and identify improvement.
- Regular Calibration with Operations, Training Team and Vendors
- Maintaining current understanding of program strategies across board.
- Documenting, communicating, and ensuring compliance on latest updates/changes in the program
- Changing the Sampling as and when required based on change in headcount
- Monitoring workflow process trends
- Analyzing the data & preparing quality reports & dashboards as required
- Escalating and fixing issues that hamper process

**Competencies Required**:

- Hands on experience on QC tools
- Excellent Communication skills - Written and Spoken
- Ability to work well under pressure and work to tight deadlines

**Desired Behaviors**:

- Excellent adaptability to change
- Flexible to work in different work types/queues at the same time
- Ability to learn and understand end to end processes
- Ability to adapt to new software and/or procedures as required
- Time management/prioritization skills
- Self-motivated
- Comfortable with 6 days working

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Noida, Noida - 201301, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9289359526



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