Sales Call Auditor
3 weeks ago
Performs call monitoring and provides trend data, quality reports, and feedback to Director, Member Connect.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Participates in Member listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for call center staff.
- Perform other duties as assigned.
**Salary**: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 9319432208
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