Call Quality Analyst

Job Description: Monitoring Calls: Listen to recorded or live calls between customer service representatives and customers. Evaluate the call based on predefined quality metrics and guidelines. Quality Assessment: Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or...

Job Description:Monitoring Calls:Listen to recorded or live calls between customer service representatives and customers.Evaluate the call based on predefined quality metrics and guidelines. Quality Assessment:Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols,...

Job description - Good Experience in Call Audit - Minimum 2-5+ years of Experience in call auditing Skills Quality analyst in BPO/Call center. - Strong knowledge of customer care processes and techniques. - Should be a good Team Player. - Should have ideas to improve the quality. **Preferred industry: BPO** - Roles and responsibilities: - Randomly audit...

Quality Analyst (QA) performs a range of tasks depending on the type of team he/she leads. Major tasks are to Monitor transactions, provide required feedback to support executives, analyze the gaps and take necessary steps to ensure process adherence. Primary objective is to maintain and improve service quality standards, uphold compliance requirements, and...

Quality Analyst (QA) performs a range of tasks depending on the type of team he/she leads. Major tasks are to Monitor transactions, provide required feedback to support executives, analyze the gaps and take necessary steps to ensure process adherence. Primary objective is to maintain and improve service quality standards, uphold compliance requirements, and...

Quality Analyst (QA) performs a range of tasks depending on the type of team he/she leads. Major tasks are to Monitor transactions, provide required feedback to support executives, analyze the gaps and take necessary steps to ensure process adherence. Primary objective is to maintain and improve service quality standards, uphold compliance requirements, and...

Job Title: Quality Analyst - Inside SalesLocation: Bangalore & Noida About Us:Unacademy is India's largest online learning platform that offers high-quality educational content across various domains. We are committed to providing accessible and effective learning solutions to students across the country.Position Overview: We are seeking a highly motivated...

Job Title: Quality Analyst - Inside SalesLocation: Bangalore & Noida About Us:Unacademy is India's largest online learning platform that offers high-quality educational content across various domains. We are committed to providing accessible and effective learning solutions to students across the country.Position Overview: We are seeking a highly motivated...

Job Title: Quality Analyst - Inside Sales Location: Bangalore & Noida About Us: Unacademy is India's largest online learning platform that offers high-quality educational content across various domains. We are committed to providing accessible and effective learning solutions to students across the country. Position Overview: We are seeking a highly...

Quality Associate and Senior Associate JDAbout PW:We are basically the most loved and fastest growing Ed-Tech company in the country today. With a mission to ensure all deserving students get access to high quality education, we focus primarily on competitive exam preparation. While competitive exam preparation is the main focus we also have branched out to...

Quality Associate and Senior Associate JDAbout PW:We are basically the most loved and fastest growing Ed-Tech company in the country today. With a mission to ensure all deserving students get access to high quality education, we focus primarily on competitive exam preparation. While competitive exam preparation is the main focus we also have branched out to...

Hiring – Quality Analyst for US banking voice processJob descriptionRole and Key Responsibilities:Job descriptionQuality Analyst (US Banking Voice/ non Voice process) Monitors, evaluates and audits inboundMeet departmental productivity requirementsParticipate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure...

Hiring – Quality Analyst for US banking voice processJob descriptionRole and Key Responsibilities:Job descriptionQuality Analyst (US Banking Voice/ non Voice process) Monitors, evaluates and audits inboundMeet departmental productivity requirementsParticipate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure...

1.Perform call audits according to definedparameters and standards and monitoring formats and provide data tomanagement. 2. Monitor performance of callresponses and provide actionable data to internalstakeholders. 3. Coo "MicrosoftExcel,Google"

) : Quality Analyst Intern : Minimum 1 month Stipend- 2k-3k/month Working Hours-6hrs/day The selected intern's day-to-day responsibilities include: 1. Creating content/format for customer replies 2. Working on on-call audits 3. Creating various types of reports 4. Assessing counselor's performance Required Candidate Profile - Experience with Google...

] : Quality Analyst Intern: Minimum 1 month Stipend- 2k-3k/monthWorking Hours-6hrs/dayThe selected intern's day-to-day responsibilities include:1. Creating content/format for customer replies2. Working on on-call audits3. Creating various types of reports4. Assessing counselor's performanceRequired Candidate Profile- Experience with Google sheets, Excel...

JobDescriptionResponsible formonitoring evaluating and scoring inbound calls against establishedquality assurance instruments andstandards.Responsible for Reviewing evaluatingand scoring open and closed customer issue tickets againstestablished quality assurance instruments andstandards.Actively Participate in calibrationsessions employee communication...

**Call Center Representative Qualifications/Skills**: - Know about Digital Marketing and website creation. - Excellent verbal communication skills - Telephone skills - Friendly and pleasant manner - Data entry skills - Typing and word processing skills - Documentation skills - Active listening skills - Attention to detail - Problem solving skills **Job...

Company Overview CloudCentric Infotech is a global IT services and consulting company specializing in Salesforce CRM and Force.com. With a dedicated team of professionals, we deliver innovative solutions to clients worldwide in industries like Web Applications, Retail, Healthcare, and more. Our focus is on quality delivery and client satisfaction. Job...

The quality analyst is responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects. Will work closely with various departments to perform and validate test cases based on quality requirements, and recommend changes to predetermined quality guidelines. Responsible for ensuring that...