Quality Analyst

3 weeks ago


Noida, India PW (PhysicsWallah) Full time

Quality Associate and Senior Associate JD

About PW:

We are basically the most loved and fastest growing Ed-Tech company in the country today. With a mission to ensure all deserving students get access to high quality education, we focus primarily on competitive exam preparation. While competitive exam preparation is the main focus we also have branched out to other relevant areas to help students in different ways such as preparing them for certain kinds of Tech and Analytics roles, tuition fee financing, student mental health etc. We aim that whatever a student needs from school to college to beyond, we are right there to help them prosper.

Quality Analyst Role:

Eligibility:

  • Minimum 1 year of experience in call auditing in an edtech firm.
  • Previous counseling experience is a plus but not mandatory
  • Should at least be a graduate and currently NOT pursuing any studies

Roles and Responsibilities:

  • Call audit, reaudits and monitoring
  • Giving pitch score for each audited call diligently
  • Identify root- cause of problems, possible solutions and provide actionable insight for performance improvements.
  • Establish a process involving Counseling TL to disseminate the information to ensure improvements
  • Articulate operational issues and trends to managers
  • Conduct daily call audit of at least 70 calls - capture evaluation of calls on the system and with the respective TLs and Category Leader
  • Spend KRA defined time across teams and give spot feedback on calls to the Sales Agent/ Team
  • Keep a track of good calls / bad calls and relay them to the TLs/agents.


  • Quality Analyst

    4 weeks ago


    Noida, India iEnergizer Full time

    Hiring – Quality Analyst for US banking voice processJob descriptionRole and Key Responsibilities:Job descriptionQuality Analyst (US Banking Voice/ non Voice process) Monitors, evaluates and audits inboundMeet departmental productivity requirementsParticipate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure...

  • Quality Analyst

    4 weeks ago


    Noida, India iEnergizer Full time

    Hiring – Quality Analyst for US banking voice processJob descriptionRole and Key Responsibilities:Job descriptionQuality Analyst (US Banking Voice/ non Voice process) Monitors, evaluates and audits inboundMeet departmental productivity requirementsParticipate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure...

  • Call Quality Analyst

    4 weeks ago


    noida, India White Force Full time

    Job Description: Job Role: Call Quality Analyst Responsibilities: Call Audit Purpose of Role: We at Leverage Edu are looking for Associate - Call Quality who would be responsible for doing call audits, identifying process gaps, and generating reports. Job Descriptions: 1. Perform call audits according to defined parameters and standards and...


  • noida, India RateGain Full time

    Role – Sofware Quality Analyst- IPurpose of the role – Responsible for designing test scenarios/test cases for software usability, running these tests, and log bugs on test management tool and also provide summary report to production team.Required experience and ResponsibilitiesExpert in QA methodologies & conceptsStrong knowledge of SQL & DBMSAPI...


  • Noida, India RateGain Full time

    Role – Sofware Quality Analyst- IPurpose of the role – Responsible for designing test scenarios/test cases for software usability, running these tests, and log bugs on test management tool and also provide summary report to production team.Required experience and ResponsibilitiesExpert in QA methodologies & conceptsStrong knowledge of SQL & DBMSAPI...

  • Quality Analyst

    4 weeks ago


    noida, India HNM Solutions Full time

    Role: Quality Analyst Location: Noida, India Experience: 5+ years Note: (6 days Working in one week) Only Immediate of this role: Collaborate with the development team to ensure the products are designed and created with the highest quality standards. Develop and document test plans, test cases, and test scripts to provide comprehensive and practical...

  • Quality Analyst

    2 weeks ago


    Noida, India HNM Solutions Full time

    Role: Quality AnalystLocation: Noida, IndiaExperience: 5+ yearsNote: (6 days Working in one week)Only Immediate of this role:Collaborate with the development team to ensure the products are designed and created with the highest quality standards.Develop and document test plans, test cases, and test scripts to provide comprehensive and practical testing of...

  • Quality Analyst

    3 weeks ago


    Greater Noida/Noida, Gautam Buddha Nagar, India HNM Solutions Full time

    Role: Quality AnalystLocation: Noida, IndiaExperience: 5+ yearsNote: (6 days Working in one week)Only Immediate of this role:Collaborate with the development team to ensure the products are designed and created with the highest quality standards.Develop and document test plans, test cases, and test scripts to provide comprehensive and practical testing of...

  • Quality Analyst

    2 weeks ago


    Greater Noida/Noida, India HNM Solutions Full time

    Role: Quality Analyst Location: Noida, India Experience: 5+ years Note: (6 days Working in one week) Only Immediate of this role: Collaborate with the development team to ensure the products are designed and created with the highest quality standards. Develop and document test plans, test cases, and test scripts to provide comprehensive and practical...

  • Quality Analyst

    4 weeks ago


    noida, India Incraftiv pvt ltd Full time

    Roles and Responsibilities: • Have strong QA characteristics at all levels - Requirements gathering, test methodology, execution, release. • Must have excellent communication skills, is comfortable reaching out across teams as needed for clarification, (Candidate will need to represent QA in agile teams) • Experience in of the following Test types...

  • Quality Analyst

    4 weeks ago


    Noida, India Incraftiv pvt ltd Full time

    Roles and Responsibilities: • Have strong QA characteristics at all levels - Requirements gathering, test methodology, execution, release. • Must have excellent communication skills, is comfortable reaching out across teams as needed for clarification, (Candidate will need to represent QA in agile teams) • Experience in of the following Test types –...

  • Quality Auditor

    4 weeks ago


    Noida, India Magicbricks Realty Services Ltd Full time

    **-Position Title - Quality Analyst** - **Function/Department - Quality** - Experience in call auditing and sharing feedback - Should know various feedback technique - Driving Process Excellence and improvement programs - CSAT, Revenue enhancement, etc. - Highlighting program level trends basis, the evaluation carried out by the Quality Team - Using trends...

  • Data Analyst

    3 weeks ago


    noida, India SAM Manpower and Career Services LLP Full time

    Data Quality Analyst/RulesEngineerJob DescriptionSummaryThe DQ Analyst is responsible forperforming analysis data profiling and the writing of businessrules for PayPal s critical data elements to help ensure that thedata used for reporting and analysis is accurate and reliable .Theywill partner with our Data Management and Data Engineering Teams toperform...

  • Quality Assurance

    4 weeks ago


    Noida, India Imperial IT Full time

    **Job Summary**: We are looking for a QA Analyst to assess the software quality through manual and automated testing. QA tester works with the development team to debug code, correct errors, and troubleshoot any issues with Web and software code. **QA Tester Responsibilities**: - Develop effective strategies and test plans - Execute test cases (manual or...

  • Business Analyst

    4 weeks ago


    noida, India ICCS Full time

    Position: Business Analyst Location: Noida Experience: 1-3 Years Notice Period: Immediate - 15 Days Qualification: MBA Fulltime Review, analyze and evaluate business systems and user needs. Document requirements, define scope and objectives and formulate systems to parallel overall business strategies. Job Description:  As a...

  • Business Analyst

    4 weeks ago


    Noida, India ICCS Full time

    Position: Business Analyst Location: Noida Experience: 1-3 Years Notice Period: Immediate - 15 Days Qualification: MBA Fulltime Review, analyze and evaluate business systems and user needs. Document requirements, define scope and objectives and formulate systems to parallel overall business strategies. Job Description:  As a Business...

  • Business Analyst

    2 weeks ago


    Noida, India Gamemano Full time

    Job description1. Collaborate with stakeholders to understand business objectives, requirements, and challenges.2. Conduct thorough analysis of data, processes, and systems to identify opportunities for improvement.3. Define and document business requirements, user stories, and use cases to support project initiatives.4. Create and maintain detailed...

  • Quality Analyst

    7 days ago


    Noida, India Appinventiv Full time

    Job OverviewAnalyses and understands requirements, devise a test strategy to adequately cover the requirements, develops high-level test scenarios that implement the strategy, and elaborates scenarios into detailed test cases. Reviews test artifacts with Business and Development team members and edit accordingly Owns the QA role throughout all projects by...

  • Quality Analyst

    6 days ago


    Noida, India Appinventiv Full time

    Job OverviewAnalyses and understands requirements, devise a test strategy to adequately cover the requirements, develops high-level test scenarios that implement the strategy, and elaborates scenarios into detailed test cases.Reviews test artifacts with Business and Development team members and edit accordinglyOwns the QA role throughout all projects by...

  • Quality Analyst

    7 days ago


    Noida, India Appinventiv Full time

    Job OverviewAnalyses and understands requirements, devise a test strategy to adequately cover the requirements, develops high-level test scenarios that implement the strategy, and elaborates scenarios into detailed test cases.Reviews test artifacts with Business and Development team members and edit accordinglyOwns the QA role throughout all projects by...