Call Quality Analyst

Job Description: Job Role: Call Quality Analyst Responsibilities: Call Audit Purpose of Role: We at Leverage Edu are looking for Associate - Call Quality who would be responsible for doing call audits, identifying process gaps, and generating reports. Job Descriptions: 1. Perform call audits according to defined parameters and standards and...

Hiring – Quality Analyst for US banking voice processJob descriptionRole and Key Responsibilities:Job descriptionQuality Analyst (US Banking Voice/ non Voice process) Monitors, evaluates and audits inboundMeet departmental productivity requirementsParticipate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure...

Hiring – Quality Analyst for US banking voice processJob descriptionRole and Key Responsibilities:Job descriptionQuality Analyst (US Banking Voice/ non Voice process) Monitors, evaluates and audits inboundMeet departmental productivity requirementsParticipate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure...

1.Perform call audits according to definedparameters and standards and monitoring formats and provide data tomanagement. 2. Monitor performance of callresponses and provide actionable data to internalstakeholders. 3. Coo "MicrosoftExcel,Google"

**Job Overview**: The Call Auditor will play a crucial role in maintaining the highest standards of communication and service quality in our sales and customer support teams. This position involves auditing calls, providing constructive feedback, and collaborating with teams to enhance overall performance. **Key Responsibilities**: 1. **Call Monitoring and...

Role – Sofware Quality Analyst- IPurpose of the role – Responsible for designing test scenarios/test cases for software usability, running these tests, and log bugs on test management tool and also provide summary report to production team.Required experience and ResponsibilitiesExpert in QA methodologies & conceptsStrong knowledge of SQL & DBMSAPI...

Role – Sofware Quality Analyst- IPurpose of the role – Responsible for designing test scenarios/test cases for software usability, running these tests, and log bugs on test management tool and also provide summary report to production team.Required experience and ResponsibilitiesExpert in QA methodologies & conceptsStrong knowledge of SQL & DBMSAPI...

**-Position Title - Quality Analyst** - **Function/Department - Quality** - Experience in call auditing and sharing feedback - Should know various feedback technique - Driving Process Excellence and improvement programs - CSAT, Revenue enhancement, etc. - Highlighting program level trends basis, the evaluation carried out by the Quality Team - Using trends...

**Felix Hospital is well equipped to provide a high quality of personalized care for all your health and medical requirements.** **Call Centre Executive** We are looking for the **Call Centre Executive** to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that...

Roles and Responsibilities: Checking on the quality of calls of the agents Checking of the quality of emails and chats Document and report the feedback Quality Audit. Willing to work in night shift (24*7) Experience  : 2- 4 years CTC  : 1.2 LPA - 3 LPA Number of Openings : 6 Location : Noida Qualification  : Graduate/Post graduate ...

Roles and Responsibilities: Checking on the quality of calls of the agents Checking of the quality of emails and chats Document and report the feedback Quality Audit. Willing to work in night shift (24*7) Experience  : 2- 4 years CTC  : 1.2 LPA - 3 LPA Number of Openings : 6 Location : Noida Qualification  :...

Job Description - Assists in the maintenance of service levels by providing phone coverage as needed, including escalated calls and assists in the development or implementation of call quality programs. - Assist in the preparation of call scripts and recordings assuring adherence to and approval as required by internal regulatory and compliance...

**Roles & Responsibilities** - Developing and implementing quality control audit plans. - Identifying testing parameters for collection call. - Assigning team members to quality audits and overseeing their work. - Training employees on quality standards and procedures. - Ensuring that call comply with industry standards. - Documenting defects and...

Role: Quality Analyst Location: Noida, India Experience: 5+ years Note: (6 days Working in one week) Only Immediate of this role: Collaborate with the development team to ensure the products are designed and created with the highest quality standards. Develop and document test plans, test cases, and test scripts to provide comprehensive and practical...

Role: Quality AnalystLocation: Noida, IndiaExperience: 5+ yearsNote: (6 days Working in one week)Only Immediate of this role:Collaborate with the development team to ensure the products are designed and created with the highest quality standards.Develop and document test plans, test cases, and test scripts to provide comprehensive and practical testing of...

Role: Quality AnalystLocation: Noida, IndiaExperience: 5+ yearsNote: (6 days Working in one week)Only Immediate of this role:Collaborate with the development team to ensure the products are designed and created with the highest quality standards.Develop and document test plans, test cases, and test scripts to provide comprehensive and practical testing of...

Role: Quality Analyst Location: Noida, India Experience: 5+ years Note: (6 days Working in one week) Only Immediate of this role: Collaborate with the development team to ensure the products are designed and created with the highest quality standards. Develop and document test plans, test cases, and test scripts to provide comprehensive and practical...

Roles and Responsibilities: • Have strong QA characteristics at all levels - Requirements gathering, test methodology, execution, release. • Must have excellent communication skills, is comfortable reaching out across teams as needed for clarification, (Candidate will need to represent QA in agile teams) • Experience in of the following Test types –...

Roles and Responsibilities: • Have strong QA characteristics at all levels - Requirements gathering, test methodology, execution, release. • Must have excellent communication skills, is comfortable reaching out across teams as needed for clarification, (Candidate will need to represent QA in agile teams) • Experience in of the following Test types...

We are looking for an SEO Analyst to join our Marketing team and help us build a strong online presence.   SEO Analyst responsibilities include performing keyword research, optimizing our content and monitoring user engagement across our website. To be successful in this role, you should be familiar with current SEO techniques and tools and have excellent...