Call Center Executive
2 weeks ago
**Felix Hospital is well equipped to provide a high quality of personalized care for all your health and medical requirements.**
**Call Centre Executive**
We are looking for the **Call Centre Executive** to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.
**Call Center Industry**
**Call Center** is a field which focuses on providing support and services for customers during the purchasing process.
**Responsibilities**
- **Handle many inbound and outbound calls to customers and clients.**:
- **Identify the needs of customers, resolve issues, and provide solutions.**:
- **Upsell other products/services over the call.**:
- **Ensure you follow the customer service script provided by the company for uniformity.**:
- **Also, be well-read on company policies and the website for FAQs or policy related answers.**:
- **Maintain good customer relations.**:
- **Meet personal targets and work towards meeting team targets.**:
- **Maintain records of the conversations with the customer and analyze the data.**:
- **Write and submit timely reports on performance, targets, and customer queries.**
**Requirements**:
- **Graduation is mandatory.**:
- **Prior experience with customer service and call centers in relevant job roles.**:
- **Good knowledge of CRM practices and systems.**:
- **Customer-oriented attitude with professionalism.**:
- **Strong multitasking, time management, and target achieving skills.**:
- **Good communication and listening skills with good command over the English/Hindi language.**
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹28,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
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