Call Center
1 month ago
Primarily performing all functions within a customer tele servicing center, servicing a high volume of customer requests.
**Must Have Fluency In Spanish**
**Responsibilities**:
- Promote meaningful and positive payment experiences through relevant and informed conversations with customers regarding the services.
- Create flawless experiences for our customers by addressing customer inquiries and resolving service issues.
- Create innovative ways to resolve customers’ issues or concerns to win their loyalty.
- Be accountable and take ownership of the customers’ experience from beginning to end Identify opportunities to proactively meet member needs to deliver value-added recommendations and services.
- Meet individual performance objectives based on customer satisfaction, productivity and overall positive / proactive behavior, while participating in training sessions to remain current on various policies, processes, systems and procedures related to servicing of customers.
- Work with internal departments to achieve common goals.
**Qualifications**:
- Bachelors’ Degree or equivalent, required.
- Intermediate proficiency with Microsoft Office (Word, Excel, Outlook)
- Must have Bilingual fluency in Spanish.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹50,000.00 - ₹70,000.00 per month
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Shift allowance
**Language**:
- Spanish (required)
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