Customer Service Support Advisor

4 weeks ago


Gurugram Haryana, India BT Group Full time

**Customer Service Support Advisor**:

- Job Req ID: 40332- Posting Date: 21 Oct 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why this job matters**:
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.

**What you’ll be doing**:
1. Assists in the implementation of specific Customer Service management plans under supervision.
2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.

**The skills you’ll need**:

- Billing
- Communication
- Complaint Management
- Continuous Improvement
- Customer Relationship Management
- Decision Making
- Escalation Management
- Growth Mindset
- Inclusive Leadership
- Information Management
- Issue Resolution
- Problem Solving
- Requirements Analysis
- Stakeholder Management
- Technical Support
- Time Management

**Our leadership standards**:
**Looking in**:
**Leading inclusively and Safely**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

**Looking to the future**:
**Growth mindset**
I experiment and identify opportunities for growth for both myself and the organisation.
**Building for the future**
I build diverse future-ready teams where all individuals can be at their best.



  • Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 40714- Posting Date: 6 Nov 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...


  • Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 38838- Posting Date: 17 Sep 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...


  • Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 39701- Posting Date: 3 Oct 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...


  • Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 39688- Posting Date: 9 Oct 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: COMPETITIVE**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...


  • Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 39771- Posting Date: 4 Nov 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...


  • Gurugram, Haryana, India BT Group Full time

    **Trainee Customer Service Support Advisor**: - Job Req ID: 37349- Posting Date: 19 Sep 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering...


  • Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 36424- Posting Date: 30 Aug 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering...


  • Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 37352- Posting Date: 17 Sep 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering...


  • Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 40749- Posting Date: 11 Nov 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering...

  • Service Advisor

    6 months ago


    Gurugram, Haryana, India Triumph Hyundai Manesar Service Centre Full time

    **Job description** Greetings!! We have an urgent opening for a service advisor for our automobile client. **Company Name**: **Location**: NH-8, Delhi-Jaipur Exp, opp. Power House Main Market, Manesar, Gurugram, Haryana 122051. **Qualification**: Diploma in Automobile Engineering or Mechanical engineering **Roles and responsibilities**: - Communicates...


  • Gurugram, Haryana, India Ujobs Consulting Full time

    Nature of Role: International Voice Process **Requirements**: - Excellent English voice communication skills are a must. - Graduates required. - 6 months to 1 year of experience preferred, but freshers can also apply. - Language Proficiency: Excellent spoken English communication skills. - Age limit criteria (18-32) Only apply. Key Responsibilities: -...


  • Gurugram, Haryana, India Sysnet Global Technologies Full time

    To resolve the queries / concerns being raised by the customer promptly and accurately in line with the agreed SLAs. The work will be allocated in the queue in the form of Voice work wherein an individual will be responsible to resolve the concerns / queries raised or need to provide accurate information to the customer. **Key Responsibilities** - To take...


  • Gurugram, Haryana, India Navvyasa Consulting Private Limited Full time

    **Here is a sneak-peek at your role**: - Provide welcome calls to advisors who are successfully onboarded in the system. - Coordinate with different internal teams to resolve advisor queries / concerns. - Identify and escalate issues to supervisors as and when needed. - Continuous engagement with advisors to ensure advisors are updated with the latest...

  • Service Advisor

    2 weeks ago


    Gurugram, Haryana, India Seven Hiring Full time

    **Job Title**: Service Advisor **Location**: Gurgaon **Job Overview**: **Responsibilities**: - Greet customers and schedule service appointments based on their needs. - Assess customer concerns and provide accurate information regarding required repairs or maintenance. - Liaise between the customer and service team to ensure timely and efficient completion...


  • Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...


  • Gurugram, Haryana, India Eserv Consulting Full time

    Hi, Job Seekers jobs #Gurgaon# work from office #MNC BPO#Good opportunity for Experience# We have an opening for a Customer Support Advisor position in a Top MNC company at the Gurgaon location. Skills Required -- Excelent English communication. Qualification - 10+2/ Graduate Age - up to 30 years Location -Gurgaon(work from the office) Experience -...

  • Service Advisor

    5 months ago


    Gurugram, Haryana, India Triumph Auto Parts Distributors Pvt Ltd Full time

    **Job description** Greetings!! We have an urgent opening for a service advisor for our automobile client. **Company Name**: Triumph Auto Parts Distributors Pvt Ltd. **Location**: 38-KM, Milestone, NH-8, Berhampur Road, Khandsa Gurgaon, Haryana, Near Hero Honda Chowk **Qualification**: Diploma in Automobile Engineering or Mechanical engineering **Roles...


  • Gurugram, Haryana, India Aegis Customer Support Services Private Limited Full time

    **Hiring for Outbound process** Minimum qualification - Graduation Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 2.8lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid sick time - Provident...

  • Service Advisor

    5 months ago


    Gurugram, Haryana, India Spinny Full time

    **Role - Service Advisor** **Location - Gurugram** **Experience - 1- 6 years** **About Spinny**: Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and...


  • Gurugram, Haryana, India Webhelp Full time

    **Customer Service/Support** **Location** - Gurugram, India*** Job Title: Advisor I, Chat Support **Job Description**: The Advisor I, Chat Support position interfaces with customers via inbound chats, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine...