Customer Service Support Advisor

3 months ago

Gurugram Haryana, India BT Group Full time

**Customer Service Support Advisor**:

- Job Req ID: 38838- Posting Date: 17 Sep 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**:
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.

**What you’ll be doing**:
1. Assists in the implementation of specific Customer Service management plans under supervision.
2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.

**The skills you’ll need**:

- Billing
- Communication
- Complaint Management
- Continuous Improvement
- Customer Relationship Management
- Decision Making
- Escalation Management
- Growth Mindset
- Inclusive Leadership
- Information Management
- Issue Resolution
- Problem Solving
- Requirements Analysis
- Stakeholder Management
- Technical Support
- Time Management

**Our leadership standards**:
**Looking in**:
**Leading inclusively and Safely**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

**Looking to the future**:
**Growth mindset**
I experiment and identify opportunities for growth for both myself and the organisation.
**Building for the future**
I build diverse future-ready teams where all individuals can be at their best.

  • Customer Service Support Advisor

    4 weeks ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 41185- Posting Date: 26 Nov 2024- Function: Customer Service- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value and...

  • Customer Service Support Advisor

    2 months ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 40714- Posting Date: 6 Nov 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...

  • Customer Service Support Advisor

    3 months ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 39701- Posting Date: 3 Oct 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...

  • Customer Service Support Advisor

    2 months ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 39688- Posting Date: 9 Oct 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: COMPETITIVE**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...

  • Customer Service Support Advisor

    2 months ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 40332- Posting Date: 21 Oct 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...

  • Customer Service Support Advisor

    1 week ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 40087 - Posting Date: 13 Dec 2024 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: Competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering...

  • Customer Service Support Advisor

    2 months ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 39771- Posting Date: 4 Nov 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...

  • Customer Service Support Advisor

    3 days ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 40746 - Posting Date: 18 Dec 2024 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: COMPETITIVE **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering...

  • Customer Service Support Advisor

    1 week ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 41646 - Posting Date: 12 Dec 2024 - Function: Business Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value...

  • Customer Service Support Advisor

    3 weeks ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 41648- Posting Date: 3 Dec 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Recruiter: Hitanshi Baisoya** **Hiring Manager: Amit Gupta** **Career Grade: F** **Closing Date: 31st...

  • Trainee Customer Service Support Advisor

    3 months ago

    Gurugram, Haryana, India BT Group Full time

    **Trainee Customer Service Support Advisor**: - Job Req ID: 37349- Posting Date: 19 Sep 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering...

  • Customer Support Advisor

    1 week ago

    Gurugram, Haryana, India Voxtur Communication Private Limited Full time

    Minimum: 3 months - Maximum: 3 years in customer support/customer care/advisor roles. - Hands-on experience handling 60-70 inbound calls daily for British clientele. - Impeccable English (grammatically flawless, no fillers, polished accent). **Job Types**: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month **Benefits**: - Health insurance -...

  • Trainee Business Service Support Advisor

    4 months ago

    Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 36424- Posting Date: 30 Aug 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering...

  • Trainee Business Service Support Advisor

    2 weeks ago

    Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 41650 - Posting Date: 10 Dec 2024 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: Competitve **Why this job matters**: The Customer Service Advisor 1 assists customers across all channels,...

  • Trainee Business Service Support Advisor

    1 week ago

    Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 41644 - Posting Date: 13 Dec 2024 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: competitive **Why this job matters**: The Customer Service Advisor 1 assists customers across all channels,...

  • Trainee Business Service Support Advisor

    3 months ago

    Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 37352- Posting Date: 17 Sep 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering...

  • Trainee Business Service Support Advisor

    1 month ago

    Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 40749- Posting Date: 11 Nov 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering...

  • Trainee Business Service Support Advisor

    4 weeks ago

    Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 41336- Posting Date: 21 Nov 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering...

  • Service Advisor

    7 months ago

    Gurugram, Haryana, India Triumph Hyundai Manesar Service Centre Full time

    **Job description** Greetings!! We have an urgent opening for a service advisor for our automobile client. **Company Name**: **Location**: NH-8, Delhi-Jaipur Exp, opp. Power House Main Market, Manesar, Gurugram, Haryana 122051. **Qualification**: Diploma in Automobile Engineering or Mechanical engineering **Roles and responsibilities**: - Communicates...

  • Customer Service Support Advisor

    1 month ago

    Gurugram, Haryana, India Ujobs Consulting Full time

    Nature of Role: International Voice Process **Requirements**: - Excellent English voice communication skills are a must. - Graduates required. - 6 months to 1 year of experience preferred, but freshers can also apply. - Language Proficiency: Excellent spoken English communication skills. - Age limit criteria (18-32) Only apply. Key Responsibilities: -...