Trainee Business Service Support Advisor
2 months ago
**Trainee Business Service Support Advisor**:
- Job Req ID: 36424- Posting Date: 30 Aug 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**:
The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.
**What you’ll be doing**:
1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.
2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
5. Participates in the continuous improvement activities to improve the customer service team processes.
**The skills you’ll need**:
- Complaint Management
- Information Management
- Communication
- Requirements Analysis
- Continuous Improvement
- Issue Resolution
- Problem Solving
- Billing
- Time Management
- Customer Relationship Management
- Escalation Management
- Technical Support
- Decision Making
- Growth Mindset
- Stakeholder Management
- Inclusive Leadership
**Our leadership standards**:
**Looking in**:
**Leading inclusively and Safely**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.
**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
**Looking to the future**:
**Growth mindset**
I experiment and identify opportunities for growth for both myself and the organisation.
**Building for the future**
I build diverse future-ready teams where all individuals can be at their best.
-
Trainee Business Service Support Advisor
2 days ago
Gurugram, Haryana, India BT Group Full time**Trainee Business Service Support Advisor**: - Job Req ID: 40749- Posting Date: 11 Nov 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering...
-
Trainee Business Service Support Advisor
2 months ago
Gurugram, Haryana, India BT Group Full time**Trainee Business Service Support Advisor**: - Job Req ID: 37352- Posting Date: 17 Sep 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering...
-
Trainee Customer Service Support Advisor
2 months ago
Gurugram, Haryana, India BT Group Full time**Trainee Customer Service Support Advisor**: - Job Req ID: 37349- Posting Date: 19 Sep 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering...
-
Customer Service Support Advisor
3 weeks ago
Gurugram, Haryana, India BT Group Full time**Customer Service Support Advisor**: - Job Req ID: 40332- Posting Date: 21 Oct 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...
-
Customer Service Support Advisor
1 week ago
Gurugram, Haryana, India BT Group Full time**Customer Service Support Advisor**: - Job Req ID: 39771- Posting Date: 4 Nov 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...
-
Customer Service Support Advisor
1 month ago
Gurugram, Haryana, India BT Group Full time**Customer Service Support Advisor**: - Job Req ID: 39688- Posting Date: 9 Oct 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: COMPETITIVE**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...
-
Customer Service Support Advisor
7 days ago
Gurugram, Haryana, India BT Group Full time**Customer Service Support Advisor**: - Job Req ID: 40714- Posting Date: 6 Nov 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...
-
Customer Service Support Advisor
2 months ago
Gurugram, Haryana, India BT Group Full time**Customer Service Support Advisor**: - Job Req ID: 38838- Posting Date: 17 Sep 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...
-
Customer Service Support Advisor
1 month ago
Gurugram, Haryana, India BT Group Full time**Customer Service Support Advisor**: - Job Req ID: 39701- Posting Date: 3 Oct 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...
-
Client Support Trainee
5 months ago
Gurugram, Haryana, India Prontosys Technologies Full time**Role Description** This is a full-time, on-site Client Support Trainee role located in Gurugram. The Client Support Trainee will be responsible for responding to customer inquiries, resolving issues, and communicating with other teams to ensure customer satisfaction. The Trainee will also troubleshoot technical problems and document interactions. **Key...
-
Trainee
5 months ago
Gurugram, Haryana, India Colt Technology Services Full timeColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. **Role Profile** **Role title**: **Trainee, Legal** **Colt Level**: **PT2** **Function** **GCO** **Reports to**: **Senior Lawyer,...
-
Service Advisor
5 months ago
Gurugram, Haryana, India Triumph Hyundai Manesar Service Centre Full time**Job description** Greetings!! We have an urgent opening for a service advisor for our automobile client. **Company Name**: **Location**: NH-8, Delhi-Jaipur Exp, opp. Power House Main Market, Manesar, Gurugram, Haryana 122051. **Qualification**: Diploma in Automobile Engineering or Mechanical engineering **Roles and responsibilities**: - Communicates...
-
Business Banking Advisor
5 months ago
Gurugram, Haryana, India RJ MORTGAGE & FINANCE PVT LTD Full time**Position Summary**: The Business Banking Advisor is responsible for providing financial solutions and advisory services to small and medium-sized business clients. This role involves understanding clients' business needs, offering tailored banking products and services, and ensuring a high level of client satisfaction. The advisor works closely with...
-
Business Advisor
2 months ago
Gurugram, Haryana, India BLACKBULL HOLDINGS Full time**Role Overview**: A Business Advisor is responsible for providing expert guidance to businesses and organizations to help them improve performance, growth, and profitability. This role involves analyzing existing practices, recommending improvements, and assisting in the implementation of strategic solutions. Exceptional communication skills in English are...
-
Process Trainee Financial Advisory Support
1 month ago
Gurugram, Haryana, India Ameriprise India Full time**Key Responsibilities**- o Internal Operational activities: - Assist financial advisors in servicing clients through operational and analytical support - Protect Client data and confidentiality; prioritize and perform work in accordance with established processes / procedures. - Maintaining social media platforms (Facebook & LinkedIn) with relevant and...
-
Process Trainee Financial Advisory Support
2 months ago
Gurugram, Haryana, India Ameriprise India Full time**Key Responsibilities**- o Internal Operational activities: - Assist financial advisors in servicing clients through operational and analytical support - Protect Client data and confidentiality; prioritize and perform work in accordance with established processes / procedures. - Maintaining social media platforms (Facebook & LinkedIn) with relevant and...
-
Finance Process Trainee
5 months ago
Gurugram, Haryana, India Ameriprise India Full timeFinance Process Trainee in AWM Finance (FC&I - FRCO) is responsible for administration of various compensation, Incentive and recognition programs being offered to advisors. This role will be primarily focused on supporting day to day operations and reporting; However, it will also include the opportunities to drive efficiency in operations along with...
-
Service Advisor
3 days ago
Gurugram, Haryana, India Seven Hiring Full time**Job Title**: Service Advisor **Location**: Gurgaon **Job Overview**: **Responsibilities**: - Greet customers and schedule service appointments based on their needs. - Assess customer concerns and provide accurate information regarding required repairs or maintenance. - Liaise between the customer and service team to ensure timely and efficient completion...
-
Trainee Business Service Support Advisor
5 months ago
Gurugram, India BT Group Full timeWhat you’ll be doing 1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision. 2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient...
-
Process Trainee Financial Advisory Support
5 months ago
Gurugram, Haryana, India Ameriprise India Full time**Key Responsibilities** - Internal Operational activities: - Assist Client Relationship Managers in servicing clients through operational and analytical support. - Prepare Client Relationship Managers for sales presentations and interactions with clients. - Executing routine transactions, such as completing and processing client paperwork. - Gathering and...