Trainee Business Service Support Advisor

3 months ago


Gurugram Haryana, India BT Group Full time

**Trainee Business Service Support Advisor**:

- Job Req ID: 37352- Posting Date: 17 Sep 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**:
The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.

**What you’ll be doing**:
1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.
2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
5. Participates in the continuous improvement activities to improve the customer service team processes.

**The skills you’ll need**:

- Complaint Management
- Information Management
- Communication
- Requirements Analysis
- Continuous Improvement
- Issue Resolution
- Problem Solving
- Billing
- Time Management
- Customer Relationship Management
- Escalation Management
- Technical Support
- Decision Making
- Growth Mindset
- Stakeholder Management
- Inclusive Leadership

**Our leadership standards**:
**Looking in**:
**Leading inclusively and Safely**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

**Looking to the future**:
**Growth mindset**
I experiment and identify opportunities for growth for both myself and the organisation.
**Building for the future**
I build diverse future-ready teams where all individuals can be at their best.



  • Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 36424- Posting Date: 30 Aug 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering...


  • Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 41650 - Posting Date: 10 Dec 2024 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: Competitve **Why this job matters**: The Customer Service Advisor 1 assists customers across all channels,...


  • Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 41644 - Posting Date: 13 Dec 2024 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: competitive **Why this job matters**: The Customer Service Advisor 1 assists customers across all channels,...


  • Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 40749- Posting Date: 11 Nov 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering...


  • Gurugram, Haryana, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 41336- Posting Date: 21 Nov 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering...


  • Gurugram, Haryana, India BT Group Full time

    **Trainee Customer Service Support Advisor**: - Job Req ID: 37349- Posting Date: 19 Sep 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering...


  • Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 40714- Posting Date: 6 Nov 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...


  • Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 38838- Posting Date: 17 Sep 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...


  • Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 39701- Posting Date: 3 Oct 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...


  • Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 39688- Posting Date: 9 Oct 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: COMPETITIVE**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...


  • Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 40332- Posting Date: 21 Oct 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...


  • Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 39771- Posting Date: 4 Nov 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...


  • Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 40087 - Posting Date: 13 Dec 2024 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: Competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering...


  • Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 40746 - Posting Date: 18 Dec 2024 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: COMPETITIVE **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering...


  • Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 41646 - Posting Date: 12 Dec 2024 - Function: Business Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value...


  • Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 41185- Posting Date: 26 Nov 2024- Function: Customer Service- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value and...


  • Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 41648- Posting Date: 3 Dec 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Recruiter: Hitanshi Baisoya** **Hiring Manager: Amit Gupta** **Career Grade: F** **Closing Date: 31st...

  • Client Support Trainee

    6 months ago


    Gurugram, Haryana, India Prontosys Technologies Full time

    **Role Description** This is a full-time, on-site Client Support Trainee role located in Gurugram. The Client Support Trainee will be responsible for responding to customer inquiries, resolving issues, and communicating with other teams to ensure customer satisfaction. The Trainee will also troubleshoot technical problems and document interactions. **Key...

  • Trainee

    6 months ago


    Gurugram, Haryana, India Colt Technology Services Full time

    Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. **Role Profile** **Role title**: **Trainee, Legal** **Colt Level**: **PT2** **Function** **GCO** **Reports to**: **Senior Lawyer,...

  • Service Advisor

    7 months ago


    Gurugram, Haryana, India Triumph Hyundai Manesar Service Centre Full time

    **Job description** Greetings!! We have an urgent opening for a service advisor for our automobile client. **Company Name**: **Location**: NH-8, Delhi-Jaipur Exp, opp. Power House Main Market, Manesar, Gurugram, Haryana 122051. **Qualification**: Diploma in Automobile Engineering or Mechanical engineering **Roles and responsibilities**: - Communicates...