Client Support Trainee

7 months ago

Gurugram Haryana, India Prontosys Technologies Full time

**Role Description**

This is a full-time, on-site Client Support Trainee role located in Gurugram. The Client Support Trainee will be responsible for responding to customer inquiries, resolving issues, and communicating with other teams to ensure customer satisfaction. The Trainee will also troubleshoot technical problems and document interactions.

**Key Responsibilities**:

- Problem Resolution: Diagnose the issues, escalating more complex problems to senior support department when necessary.
- Documentation: Maintain accurate and detailed records of client interactions, including issues, resolutions, and follow-up actions, utilizing our ticketing system.
- Collaboration: Work closely with other support team members to share knowledge, solve problems, and contribute to a positive team environment.
- Continuous Learning: Stay updated on the latest technologies, updates, and industry trends to enhance your knowledge and skills.

**Qualifications**
- Excellent communication and interpersonal skills
- Demonstrated ability to work in a fast-paced environment and multitask effectively
- Strong problem-solving skills and attention to detail
- Basic knowledge of customer service principles and practices
- Basic understanding of computer systems and software
- Bachelor's degree or higher in a relevant field is preferred
- Experience in a customer service or support role is a plus
- Digital Marketing certificate holder will be preferred

**Job Types**: Fresher, Internship
Contract length: 06 months

**Salary**: ₹5,000.00 - ₹10,000.00 per month

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to Commute:

- Gurgaon, Haryana (required)

Ability to Relocate:

- Gurgaon, Haryana: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9310089981

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