Service Advisor

6 months ago

Gurugram Haryana, India Spinny Full time

**Role
- Service Advisor**

**Location
- Gurugram**

**Experience
- 1- 6 years**

**About Spinny**:
Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the
Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1-year after-sales warranty. Currently, Spinny has
36 car hubs that operate across 15 cities - Delhi, Gurugram, Noida, Bangalore,
Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur,
Chandigarh, Indore, and Coimbatore.

**About the role**:

- Greet customers and offer excellent customer service from intake to release of their vehicles.
- Determine and diagnose car issues based on customer description and vehicle condition.
- Stakeholder management, CX handling, ticket management and Warranty handling
- Responsible for handling customer escalations at city level
- Driving better customer experience with instant resolution at the time of delivery
- Ensuring process and policy adherence across the function so that CX experience is not impacted
- Understanding customer expectations in various aspects and sharing the same with central team

**Requirements**:

- Working knowledge and experience of automotive products, repairs and parts
- Secondary education in the automotive field or equivalent work experience
- Strong communication skills and the ability to translate customer needs to workable technician orders
- Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
- Exceptional customer service skills based on experience

Pay: Up to ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Monday to Friday

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Gurgaon, Haryana (required)

Ability to Relocate:

- Gurgaon, Haryana: Relocate before starting work (required)

Work Location: In person

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