Client Relationship Executive
3 weeks ago
**osition** **Title**: CRM and Back Office Executive**Location**: Noida Sector 142**Company**: PROPKARMAA PVT LTD**About the Company**: PROPKARMAA PVT LTD is a leading real estate company dedicated to providing excellent services and solutions to our clients. We are committed to delivering high-quality real estate services and ensuring customer satisfaction.Job Summary: The CRM and Back Office Executive will be responsible for managing customer relationships, ensuring customer satisfaction, and supporting back-office operations. The role requires excellent communication skills, attention to detail, and a customer-centric approach.**Key Responsibilities:CRM Duties**:
- Customer Interaction:
- Handle customer inquiries and provide accurate information regarding properties and services.
- Customer Relationship Management:
- Maintain and update the customer database.
- Track and manage customer interactions and follow-ups.
- Build and maintain strong relationships with existing and potential clients.
- Sales Support:
- Assist the sales team in generating leads and closing deals.
- Provide support in preparing and presenting sales proposals.
- Feedback and Improvement:
- Collect customer feedback and relay it to the relevant departments.
- Implement customer feedback to improve services and processes.
**Back Office Duties**:
- Documentation and Record Keeping:
- Manage and maintain real estate documents, agreements, and contracts.
- Ensure all documentation is accurate, complete, and filed correctly.
- Data Management:
- Update and manage databases related to properties, clients, and transactions.
- Prepare regular reports on sales, customer interactions, and other metrics.
- Administrative Support:
- Assist in the preparation of marketing materials and presentations.
- Provide general administrative support to the sales and management teams.
- Coordination and Communication:
- Coordinate with different departments to ensure smooth operations.
- Communicate effectively with team members and other stakeholders.
**Qualifications**:
- Bachelor’s degree in Business Administration, Real Estate, or a related field.
- Proven experience in customer relationship management and/or back office roles, preferably in the real estate sector.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software.
- Ability to work independently and as part of a team.
**Skills**:
- Customer-centric mindset with a focus on delivering exceptional service.
- Attention to detail and accuracy in documentation and data management.
- Strong problem-solving skills and the ability to handle customer complaints and queries effectively.
- Good time management skills and the ability to prioritize tasks.
**What We Offer**:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A collaborative and supportive work environment
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Application Deadline: 21/08/2024
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