Client Relationship Executive

14 hours ago

Ghaziabad Uttar Pradesh, India Digital Marketing Tiger Full time

**Job Title: Client Relationship Executive**

***
**Location**: Vaishali, Ghaziabad

We are seeking both freshers and experienced professionals to join our team as Client Relationship Executives. This role is ideal for individuals who are passionate about building strong relationships with clients, delivering excellent customer service, and supporting business growth. Whether you are just starting your career or have previous experience in client management, this role offers a fantastic opportunity to make an impact.

**Key Responsibilities**:

- Serve as the main point of contact for clients, ensuring all queries and concerns are addressed promptly and professionally
- Build and nurture long-term relationships with clients to ensure their continued satisfaction and loyalty
- Proactively engage with clients to understand their needs, recommend appropriate solutions, and provide ongoing support
- Collaborate with internal teams (sales, support, operations) to ensure smooth service delivery and client satisfaction
- Follow up regularly with clients to maintain strong relationships and gather feedback on services/products
- Identify opportunities for upselling and cross-selling based on client needs and preferences
- Maintain accurate client records in the CRM system, ensuring up-to-date information on interactions and transactions
- Resolve any client issues or escalations with a positive, solution-oriented approach
- Monitor client satisfaction and take proactive steps to address any concerns before they become issues
- Meet or exceed performance targets related to customer retention, satisfaction, and sales growth

**Skills & Qualifications**:

- Excellent communication and interpersonal skills
- Ability to build rapport and maintain professional relationships with clients
- Customer-focused with a strong commitment to delivering high-quality service
- Strong problem-solving skills and the ability to handle client concerns effectively
- Organizational skills with the ability to manage multiple accounts simultaneously
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiarity with CRM software is a plus
- Positive, proactive attitude with a strong willingness to learn and grow

**What We Offer**:

- A dynamic, supportive, and inclusive work environment
- Continuous learning and career development opportunities
- Competitive salary and performance-based incentives
- Opportunities for career advancement within the company

Pay: ₹22,000.00 - ₹28,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Ghaziabad, Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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