Client Relationship Partner

1 day ago

Ghaziabad Uttar Pradesh, India Digital Marketing Tiger Full time

**Job Title: Client Relationship Partner**

***
**Location**: Vaishali, Ghaziabad

We are seeking both freshers and experienced professionals to join our team as Client Relationship Partners. This role offers an exciting opportunity for individuals passionate about fostering strong client relationships, providing high-quality service, and supporting business growth, whether you're starting your career or have previous experience in managing client partnerships.

**Key Responsibilities**:

- Serve as the primary point of contact for clients, ensuring that their needs are met and their expectations are exceeded
- Build and maintain long-term, trusted relationships with key clients by offering personalized support and solutions
- Understand the client’s business goals and challenges, offering tailored solutions to drive success and satisfaction
- Proactively engage with clients to identify new opportunities, resolve issues, and ensure ongoing service delivery
- Collaborate with cross-functional teams (sales, operations, support) to ensure seamless delivery of services and to address client concerns
- Regularly check in with clients to monitor satisfaction, gather feedback, and identify opportunities for improvement
- Actively manage and grow existing client accounts, identifying upselling or cross-selling opportunities
- Negotiate contracts, renewals, and service-level agreements (SLAs) in alignment with client expectations
- Maintain detailed records of client interactions, ensuring up-to-date information in the CRM system
- Ensure client retention by identifying and addressing potential issues before they impact the relationship
- Achieve performance targets related to customer satisfaction, retention, and growth

**Skills & Qualifications**:

- Strong communication, interpersonal, and negotiation skills
- Ability to build and maintain positive, long-lasting relationships with clients
- Client-focused approach with the ability to understand and address client needs effectively
- Problem-solving and conflict resolution skills to ensure customer satisfaction
- Ability to manage multiple accounts and responsibilities in a fast-paced environment
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with CRM tools or client management software is a plus
- Strong organizational skills and attention to detail
- Ability to work independently as well as in a collaborative team environment

**What We Offer**:

- A dynamic, supportive, and collaborative work environment
- Ongoing training and professional development opportunities
- Competitive salary and performance-based incentives
- Clear career growth and advancement opportunities

Pay: ₹22,000.00 - ₹28,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Ghaziabad, Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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