Customer Insights

3 weeks ago


Mumbai, India ICICI Prudential Life Full time

Develop the customer insight strategy for channel to address growth and efficiency objectives
- Build the right tools, data infrastructure and approach to develop and propagate accurate and actionable insights
- Work with the stakeholders to convert the customer/business insights into actionable inputs and measure the efficacies of the same
- Use customer insights as a value driver to provide competitive advantage to business team
- Develop a sound practice of hypothesis formation, testing and validation to address key business problems and solution
- Lead a team of data analysts and knowledge partners and build a data and insights-based culture across the various functions of the e-Commerce channel



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