Customer Support Associate

2 weeks ago


Mumbai Maharashtra, India Payment Gateway Solution Pvt. Ltd. Full time

Paymentz is seeking a CUSTOMER & TECHNICAL SUPPORT REPRESENTATIVE - Merchant Services to join our team

You will be responsible for helping merchants by providing support and service to resolve merchant related requests and minor technical issues.

We are located in Malad, Mumbai and hoping to hire a motivated representative to join us at our corporate office and work jointly with the partners and management to learn and grow with us and our business.

As a customer support and technical representative you will work in coordination with the entire Team to provide customer support across multiple channels. Your role will be a combination of direct customer service and merchant support combined with technical administrative assistance.

RESPONSIBILITIES:

- Handle merchant inquiries, requests and complaints
- Resolve inquires or brief appropriate department to complete the inquiry
- Troubleshoot and resolve minor technical equipment related issues and concerns
- Document and update merchant records based on interactions in our CRM database
- Develop and maintain a knowledge base of the evolving merchant related issues, equipment and services
- Communicate with internal departments to provide an efficient workflow to handle both merchant and technical related issues.

QUALIFICATIONS:

- Previous experience in customer service, technical service, other related fields
- Ability to build rapport with clients, prioritize and multitask
- Experience in Merchant Services and technical aptitude is a plus
- Excellent written and verbal communication skills
- Not afraid to get technical as a self-starter to independently learn new technologies

Pay: ₹200,000.00 - ₹400,000.00 per month

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



  • Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...


  • Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Bengali Process)** **Job Details & Requirements** **Designation: Customer Service Associate (Bengali Process)** Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak Bengali...


  • Mumbai, Maharashtra, India Zama Organics Full time

    **Company Overview**: Zama Organics is a leading player in the food industry, dedicated to delivering exceptional culinary experiences to our customers. We specialize in providing high-quality food products and services tailored to meet the diverse needs of our clientele. As we continue to grow, we are seeking a passionate and customer-oriented individual to...


  • Mumbai, Maharashtra, India A2TECH Consultants Full time

    **Reu\quire Customer Support for Jogeshwari Location** We are seeking a dedicated and enthusiastic Customer Care Associate to join our team at our Jogeshwari location. As a Customer Care Associate, you will be the primary point of contact for our valued customers, assisting them with inquiries, concerns, and providing exceptional...


  • Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...


  • Navi Mumbai, India WorkSpace Associate Full time

    We are urgently hiring Customer Service Associates for a logistics company based in the US. As a Customer Service Associate, you will be responsible for handling customer inquiries and providing support through a blended calling process. The position is located in Mahape, Ghansoli, Navi Mumbai. - Previous international/domestic customer service experience. -...


  • Chandivali, Mumbai, Maharashtra, India MoSahay Associate Full time

    Mahindra Holidays (MH) Voice ProcessChandivali, MumbaiAny Graduate 10+2+3 6 to 12 months Experience - in Customer service - 3LPA20-25daysVoice & Written versant,23,000 to 27,000rs3LPA to 3.5LPAExcellent English Communication (Versant 5 Level)24*7 Shift (Male) 7am to 10pm (females)6days Working & 1 rotational week-offWing 1 & 2, IT 4th Floor, TechM, near...


  • Nagpur, Maharashtra, India Altius Customer Services Pvt. Ltd. Full time

    **Job Details & Requirements**: Designation: Customer Service Associate Number of Vacancy: 10 **Job Type**: Full Time Shift**:Night Shift** ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross...


  • Mumbai, Maharashtra, India Zama Organics Full time

    **Customer Service Associate Job Description** We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. **Customer Service Associate Responsibilities**: - Attending training sessions to grow knowledge of products and to develop customer service skills. -...


  • Mumbai, Maharashtra, India Zama Organics Full time

    **Company Overview**: **Zama Organics** is a leading provider of high-quality food products committed to delivering exceptional customer service and satisfaction. As a Customer Support Associate in the food industry, you will be responsible for ensuring that our customers receive top-notch support and assistance with their inquiries and concerns. Your main...


  • Ghansoli, Navi Mumbai, Maharashtra, India Fin Bulls Full time

    _**We are hiring Customer Support Associate.**_ - **Fresher & Experience Both can apply**_ - **Location **:_**Ghansoli, Navi Mumbai, Maharashtra.** **Job description**:A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Managing incoming calls and customer service...


  • Andheri, Mumbai, Maharashtra, India Hunt Mantra Full time

    Customer Support Associate (CSA). Education -Graduates 6 Months+ Year of Any BPO Experienced can apply Job Profile - Have to resolute customers query over chat & Voice Day Shift 1 Rotational Week Off. Whatsapp or Call - 9637300074 (HR Glory) **Job Types**: Full-time, Regular / Permanent **Salary**: ₹20,700.00 - ₹22,000.00 per...


  • Lower Parel, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **ey Responsibilities**: - Resolve customer issues and complaints with empathy and efficiency. - Provide accurate information about products and services. - Process orders, returns, and exchanges. - Document and update customer records in the CRM system. - Follow up with customers to ensure their issues are resolved. - Collaborate with other departments to...


  • Deonar, Mumbai, Maharashtra, India Smartmovess consultant zone Full time

    Customer Support Associate : 1 year exp - basic english, - 20,000-25,000 CTC Budget mentioned is Monthly CTC : we deduct 3800 every month (PF,PT ) location-Deonar Industrial Estate,Govandi (W) 1) Our work location is Govandi, are you comfortable traveling? 2) We work 6 days a week. Are you comfortable? **Job Types**: Full-time, Permanent Pay:...


  • Mumbai, Maharashtra, India White Force Outsourcing Pvt Ltd Full time

    Apply for Customer Support Associate, HAPPY SQUARE OUTSOURCING SERVICES PVT.LTD. in Mumbai for 0 - 1 Year of Experience on


  • Mumbai, Maharashtra, India White Force Outsourcing Pvt Ltd Full time

    Apply for Customer Support Associate, HAPPY SQUARE OUTSOURCING SERVICES PVT.LTD. in Mumbai for 0 - 1 Year of Experience on


  • Chandivali, Mumbai, Maharashtra, India Maa Narmada Full time

    Updated JD Process - Kotak securities (Stock Market process) Designation-Customer Support Associate (CSA). Date of Joining - 5th April 2024 Criteria - Only Graduates - 6 Months+ Year of inbound customer service Experienced can apply Age Criteria -18 to 35 Years Shift Timing Male/Females - Day Shift 8 am to 8 PM (Any 9hrs) 1 Rotational Week Off (...


  • Sakinaka, Mumbai, Maharashtra, India Tech Mahindra Full time

    Location Mumbai (chandivali) work from office only. Education Any Graduate Experience: min 06 month to 1 year (in bpo voice) Process - Kotak securities (Stock Market process)Designation-Customer Support Associate (CSA). Date of Joining - 26th February 2024 Criteria - Only Graduates - 6 Months+ Year of inbound customer service Experienced can applyAge...


  • Airoli, Navi Mumbai, Maharashtra, India Tech Mahindra Full time

    **Tech Mahindra is hiring Customer Support Associates for Airoli, Navi Mumbai location.** **Undergraduates/graduates/fresher/experience all can apply** **Stock Market process (Inbound Voice - Customer Service)** **6 days working, Day shift, Sunday off** **Job Types**: Full-time, Permanent **Salary**: ₹18,000.00 - ₹20,500.00 per...


  • Pune, Maharashtra, India Talenta Manpower Services Full time

    _Greetings!!_ Hiring Customer Support Associate for our MNC client. Looking for UG with 6 months of BPO experience. Graduate freshers. Salary-up-to - 3LPA Shifts: Rotational Location: Pune Looking for immediate joiners only. **Contact Person - HR Alfiya: 8308769531 **Salary**: ₹200,000.00 - ₹300,000.00 per year Schedule: - Rotational shift