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Customer Support Associate

5 months ago

Andheri Mumbai Maharashtra, India Binnys Jewellery Pvt. Ltd. Full time

**Job Overview**:
**Key Responsibilities**:

- **Customer Interaction**:

- Address and resolve customer issues, concerns, and complaints in a courteous and efficient manner.
- **Issue Resolution**:

- Identify and analyze customer problems, providing accurate information and solutions.
- Troubleshoot technical issues and escalate complex problems to higher-level support if necessary.
- **Product and Service Knowledge**:

- Maintain in-depth knowledge of company products, services, and policies to provide accurate assistance.
- Stay updated on changes to products, services, and procedures.
- **Documentation**:

- Record and track customer interactions and transactions using CRM software or other tools.
- Document issues and resolutions for future reference and quality assurance.
- **Customer Experience**:

- Strive to enhance the customer experience by providing personalized support and demonstrating empathy.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.
- **Team Collaboration**:

- Work collaboratively with other team members and departments to address customer needs and improve service processes.
- Participate in team meetings and contribute ideas for improving customer support.

**Qualifications**:

- **Education**: High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- **Experience**: Previous experience in customer service or a related field is advantageous but not always required.
- **Skills**:

- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to handle stressful situations and maintain a positive attitude.
- **Attributes**:

- Empathetic and patient demeanor.
- Strong organizational and multitasking skills.
- Team-oriented with a willingness to contribute to overall success.

Application Question(s):

- What is your current salary?
- What will be your expected salary?
- How many years of experience do you hold?
- What will be your notice period?

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

**Speak with the employer**
+91 9967039902