Customer Service Agent

**Title**: Customer Service Agent **Department**: Call Center/Customer Service **Reports To**: Supervisor, Call Center Performance & Quality **Summary**: We're seeking a dedicated Customer Service Agent to become an integral part of our call center team. Your mission will be to deliver outstanding customer service and support by addressing inquiries,...

**WE ARE HIRING FOR GRACE STAFFING SERVICES** **Job Title**: Customer Service Agent (Voice Process) **Shift Timing**: US Night Shift (5 Days Working, 2 Rotational Off) **Job Type**: Full-Time **Benefits**: - Home pick-up and drop-off services - Competitive salary **Key Responsibilities**: - Handle inbound and outbound customer calls related to various...

Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues as...

Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues as...

Supervising a team of customer support professionals. - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer service. - Planning how to train customer support professionals. - Standardizing the customer service delivery of an organization. - Tracking...

Develop and implement customer service policies and procedures. - Manage and train the customer support team. - Respond to customer service issues in a timely manner. - Create effective customer service procedures, policies, and standards. - Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. - Implement an...

Supervising a team of customer support professionals. - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer service. - Planning how to train customer support professionals. - Standardizing the customer service delivery of an organization. - Tracking...

Anticipate customer needs by studying services, products, and proper customer processes and procedures - Have full working knowledge of the service associate handbook in order to respond to every customer inquiry with confidence - Record all customer and end-user calls in order to improve service and products provided by the company - Monitor customer...

Customer service representatives (CSR) duties and responsibilities: Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing...

**Managing Incoming Calls and Inquiries**: Handling large volumes of incoming calls and customer service inquiries. - **Resolving Customer Complaints**: Investigating and resolving customer complaints, ensuring customer satisfaction. - **Providing Product/Service Information**: Offering accurate information about products and services. - Communication...

Answer questions: Respond to customer inquiries about products or services Resolve issues: Help customers troubleshoot and resolve problems Process payments and returns: Handle payments or returns for customers Make recommendations: Suggest products or services to customers based on their needs Meet deadlines: Resolve customer complaints quickly and...

**Problem Resolution**: Resolving customer complaints and issues efficiently, ensuring customer satisfaction. - **Product Knowledge**: Providing detailed information about products and services, and assisting customers with their purchases. - **Order Processing**: Taking orders, processing returns, and handling payments. - **Customer Feedback**: Gathering...

**Handling Complaints**: Resolving customer complaints efficiently and professionally. - **Processing Requests**: Assisting customers with orders, returns, and other service requests. - **Providing Information**: Offering detailed information about the company’s products, services, and policies. - **Customer Interaction**: Engaging with customers to...

Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales...

Attending training sessions to grow knowledge of products and develop customer service skills. - Processing and logging incoming calls into the CRM system. - Identifying customer needs. - Forwarding and escalating inquiries to relevant individuals and departments. - Providing outstanding customer service. - Updating customer information as required. -...

Resolve customer complaints Provide technical support and troubleshooting Process orders, returns, and cancellations Address questions about products and services Process payments Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with...

Managing a team of customer service employees. - Maintaining compliance with policies and procedures. - Offering excellent customer service. - Displaying extensive product knowledge. - Overseeing the work of every employee in your team. - Promoting the vision of the organization. - Conducting quality assurance surveys with customers and reporting findings to...

Resolve customer issues and complaints effectively and efficiently. - Manage high volumes of inbound and outbound calls. - Maintain accurate records of customer interactions and transactions. - Teamwork: CSRs must collaborate with other team members to share knowledge and provide the best customer service. - Flexibility: CSRs must adapt to changing customer...

We are currently recruiting for Airport Services Agent in Mumbai, India As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...

Provide accurate information about products and services. - Resolve customer complaints and issues promptly and efficiently. - Process orders, returns, and exchanges. - Maintain detailed records of customer interactions and transactions. - Follow up with customers to ensure their issues are resolved. - Collaborate with other departments to improve customer...