Customer Service Manger

Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues as...

Supervising a team of customer support professionals. - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer service. - Planning how to train customer support professionals. - Standardizing the customer service delivery of an organization. - Tracking...

Supervising a team of customer support professionals. - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer service. - Planning how to train customer support professionals. - Standardizing the customer service delivery of an organization. - Tracking...

Anticipate customer needs by studying services, products, and proper customer processes and procedures - Have full working knowledge of the service associate handbook in order to respond to every customer inquiry with confidence - Record all customer and end-user calls in order to improve service and products provided by the company - Monitor customer...

Customer service representatives (CSR) duties and responsibilities: Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing...

Answer questions: Respond to customer inquiries about products or services Resolve issues: Help customers troubleshoot and resolve problems Process payments and returns: Handle payments or returns for customers Make recommendations: Suggest products or services to customers based on their needs Meet deadlines: Resolve customer complaints quickly and...

**Problem Resolution**: Resolving customer complaints and issues efficiently, ensuring customer satisfaction. - **Product Knowledge**: Providing detailed information about products and services, and assisting customers with their purchases. - **Order Processing**: Taking orders, processing returns, and handling payments. - **Customer Feedback**: Gathering...

**Handling Complaints**: Resolving customer complaints efficiently and professionally. - **Processing Requests**: Assisting customers with orders, returns, and other service requests. - **Providing Information**: Offering detailed information about the company’s products, services, and policies. - **Customer Interaction**: Engaging with customers to...

Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales...

Attending training sessions to grow knowledge of products and develop customer service skills. - Processing and logging incoming calls into the CRM system. - Identifying customer needs. - Forwarding and escalating inquiries to relevant individuals and departments. - Providing outstanding customer service. - Updating customer information as required. -...

Team Management: Coordinate and support customer service representatives, ensuring they adhere to company standards and provide quality service. - Issue Resolution: Handle escalated customer complaints, address problems, and work to resolve issues quickly and effectively. - Problem-solving and conflict resolution abilities. - Organizational and multitasking...

Provide accurate information about products and services. - Resolve customer complaints and issues promptly and efficiently. - Process orders, returns, and exchanges. - Maintain detailed records of customer interactions and transactions. - Follow up with customers to ensure their issues are resolved. - Collaborate with other departments to improve customer...

Handling all incoming customer queries and questions Providing the appropriate service and information or referring clients to another department Referring problematic issues that they cannot solve to management Resolving customer complaints and issuing refunds as needed Maintaining an accurate Customer Relationship Management (CRM) database by entering and...

Listen to customers’ concerns, issues and questions Resolve customers’ concerns and answer customers’ questions to your best ability Maintain a positive attitude and calmly respond to customers’ complaints Open new customer accounts Attract customers by promoting the product and company positively, answering questions and addressing concerns as they...

Providing Information: Offering detailed information about products or services. - Resolving Complaints: Addressing and resolving customer complaints in a timely manner. - Processing Transactions: Handling payments, returns, and exchanges. - Maintaining Records: Keeping accurate records of customer interactions and transactions. - Communication Skills:...

Serves customers by resolving product and service challenges, as well as providing relevant product and service information that helps solve them. Keeps track of customer correspondence and logs key account information and customer data. Resolves product or service problems by investigating the customer’s complaint, determining the cause of the problem,...

Required Office Boy Location : Green Meadows, Sno. 383, Pachane Village Kasarsai Dam Road, Pune Qualification : 10th / 12th Pass Job Profile: Office Cleaning Attending customer serving them water / Tea / Coffee Any others duties assigned by reporting manger at site. Job Timing : 09:00 AM to 18:30 **Salary**: ₹10,000.00 - ₹14,000.00 per...

**Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

**Job Types**: Full-time, Part-time, Fresher Pay: ₹12,527.00 - ₹33,155.26 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English (preferred) - Hindi (preferred) Work Location: In person

**Job Types**: Full-time, Fresher Pay: ₹18,000.00 - ₹30,000.00 per month Schedule: - Day shift Supplemental Pay: - Yearly bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English (preferred) - Hindi (preferred) Work Location:...