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Customer Service Agent

2 weeks ago

Mumbai Maharashtra, India Grace Staffing Services Full time

**WE ARE HIRING FOR GRACE STAFFING SERVICES**

**Job Title**: Customer Service Agent (Voice Process)

**Shift Timing**: US Night Shift (5 Days Working, 2 Rotational Off)

**Job Type**: Full-Time

**Benefits**:

- Home pick-up and drop-off services
- Competitive salary

**Key Responsibilities**:

- Handle inbound and outbound customer calls related to various services.
- Resolve customer queries and complaints promptly and accurately.
- Provide information and assistance to customers with their needs.
- Maintain accurate records of customer interactions and transactions.
- Follow company policies and procedures to ensure compliance and security.

**Requirements**:

- **Education**:

- HSC (Higher Secondary Certificate) or Graduate.
- **Experience**:

- Minimum of 6 months of experience in customer service.
- Graduate freshers can apply.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.

**Additional Information**:

- Home pick-up and drop-off services will be provided for convenience and safety.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹33,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person

**Speak with the employer**
+91 7715882251