Customer Service Officer

3 weeks ago


Andheri Mumbai Maharashtra, India SBM Bank India Full time

Greetings from SBM Bank India

Hiring for Officer/ Assistant Manager Grade for Customer Service role:
Handling Customer Complaints being reported to Grievance cellAs decided in KRA

Co-ordination with the Partners, internal departments, Vendors for resolving the queries raised.

Updation of the records in SuiteCRM

Doing RCA for the cases escalated to the Nodal Officer/BO/Top Management.

Analytical skills.

Reporting to the HOD.

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

Schedule:

- Fixed shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- 4years: 2 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English,Hindi (preferred)
- English (preferred)

Work Location: In person

Application Deadline: 03/06/2024
Expected Start Date: 15/06/2024



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