Customer Service Officer

4 weeks ago


Matunga Mumbai Maharashtra, India DBS Bank Full time

**Job Duties & responsibilities**
- Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
- Process cash transactions, transfer transactions and clearing of instruments
- Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
- Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
- Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.

Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

**Primary Location**: India-Maharashtra-Matunga-eLVB

**Job**: Operations

**Schedule**: Regular

**Employee Status**:
Full-time
**Job Posting**: Apr 5, 2023, 2:53:24 AM



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