Customer Delivery Position
6 months ago
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.
Position Summary
As the single point of contact between the supply chain and Customer Project Manager, the Delivery Coordinator maintains proactive communication and interaction with Customer Project Managers and the Supply Chain personnel regarding order status in cases where an Implementation Coordinator is not assigned. He/she contacts the appropriate employees directly on any matters regarding queries, problems, change decisions, or required information. He/she is responsible for all the day-to-day activities within order management.
This individual would be self-motivated without supervision, with great attention to detail, and willing to go above and beyond what is asked.
Key Areas of Responsibility
Executes Order Change activities in ERP.
Maintain accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery. Restructure orders to generate staging configurations on orders that require staging. Ensure Promise Dates are maintained to meet Customer’s expectations. Interfaces with the Buyer to address supply and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer sales order. Monitors inventory levels to assure material will be available and aligned properly to meet customer delivery requirements. Reviews excess inventory for rework and product substitution. Provide updates to management on potential risk or issues. Leverage metrics dashboard to highlight problematic areas and ensure any changes or slippages to dates are communicated to affected parties and/or systems in a timely manner. Provide operations status update to leadership Drive continuous process improvement within operations Assist in implementing new policies and procedures to meet business goals Team Management - Identify team’s knowledge gap and create training plan; provide coach and perform one-one reviews and Quarterly ASPIRE Checkpoints. Establish rhythm to promote team members.
Core Competencies- Must have the ability to listen, to be clear and ensure you’re understood. That information flows with the right messaging, at the right time with technical and non-technical partners.- Lead rather than just manage. That means providing a vision and a roadmap for success and serving and empowering your team to get the projects completed successfully.- Effective team collaboration and drive team excellence; doing the right thing always and making good sound decisions.- Effective personal management and organization, someone who doesn’t get caught up on the lower importance and sticks to focusing the best part of your time on the critical few.- Results-oriented; set and meet/exceed objectives. Must always be steps ahead, knows what’s next and what success looks like. Sets up realistic schedules and then man
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