Delivery Coordinator

6 months ago

India NCR Full time

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Position Summary

As the single point of contact between the supply chain and Customer Project Manager, the Delivery Coordinator maintains proactive communication and interaction with Customer Project Managers and the Supply Chain personnel regarding order status in cases where an Implementation Coordinator is not assigned. He/she contacts the appropriate employees directly on any matters regarding queries, problems, change decisions, or required information. He/she is responsible for all the day to day activities within order management.

This individual would be self-motivated without supervision, with great attention to detail, and willing to go above and beyond what is asked.

Key Areas of Responsibility
- Executes Order Change activities in ERP.
- Maintain accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery.
- Restructure orders to generate staging configurations on orders that require staging.
- Ensure Promise Dates are maintained to meet Customer’s expectations.
- Interfaces with the Buyer to address supply and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer sales order.
- Monitors inventory levels to assure material will be available and aligned properly to meet customer delivery requirements.
- Reviews excess inventory for rework and product substitution.
- Provide updates to management on potential risk or issues.

Basic Qualifications
- Associates Degree and/or 2 years of similar work experience in Order Fulfilment.
- Applicant should have 2 years of experience in a customer facing, customer service role.
- Balancing a variety of stakeholder needs and expectations.
- Dealing with organizational influences, ambiguity and continuous change.
- Self-motivated with ability to work unsupervised.
- Good written and verbal communication skills.

Preferred Qualifications
- BA/BSC degree / Any PG Degree

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

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