Senior Service Delivery Manager

1 month ago


india LTIMindtree Full time

10 years experience as Service Delivery Manager Support Manager

Good to have Adobe product Knowledge Magento AEM

Good to have Knowledge in E Commerce application Business process

Roles Responsibilities

Managing client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met They provide regular updates on service delivery and respond to client inquiries and concerns

Coordinating service delivery Service Delivery Managers oversee the delivery of services to clients and coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner

Monitoring service performance Service Delivery Managers track and monitor the performance of services identify areas for improvement and implement changes as needed

Ensuring compliance with service level agreements Service Delivery Managers are responsible for ensuring that service level agreements are met and that the services provided meet the required quality standards

Managing budgets Service Delivery Managers are responsible for managing budgets for service delivery ensuring that resources are allocated effectively and that costs are kept within budget

Building and maintaining teams Service Delivery Managers are responsible for building and maintaining high performing teams and for fostering a positive working environment

Continuously improving processes Service Delivery Managers continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively

Ability to Use Business Support Software

Knowledge in ITIL Disciplines

Ability to Manage Conflict

Operational Ability in a Diverse Large scale Environment

Strong Customer Service and Project Management Skills

Better Decision making

Capacity to Train Team Members

Excellent Verbal and Communication Skills



  • india LTIMindtree Full time

    10 years experience as Service Delivery Manager Support Manager Good to have Adobe product Knowledge Magento AEM Good to have Knowledge in E Commerce application Business process Roles Responsibilities Managing client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met...


  • Anywhere in India/Multiple Locations Spectrus Informatics pvt Ltd Full time

    **About the Role**We are seeking a highly skilled Senior IT Service Delivery Manager to lead our incident management team at Spectrus Informatics pvt Ltd. The ideal candidate will have a strong background in IT service delivery and excellent leadership skills.Key Responsibilities:Monitoring war-room issues and P1 and P2 Incidents, and coordinating relevant...


  • india Xebia Full time

    Xebia is seeking a results-driven and collaborative professional to join our team as a Senior Delivery Manager. Reporting to the Delivery Head, the successful candidate will be responsible for managing and optimizing the delivery of multiple projects. This role requires strong project management skills, client engagement, and the ability to lead...


  • India Xebia Full time

    Xebia is seeking a results-driven and collaborative professional to join our team as a Senior Delivery Manager. Reporting to the Delivery Head, the successful candidate will be responsible for managing and optimizing the delivery of multiple projects. This role requires strong project management skills, client engagement, and the ability to lead...


  • India Lingaro Full time

    About the Role:As a Technical Service Operations Leader at Lingaro, you will play a pivotal role in ensuring the smooth and reliable operation of our IT services and infrastructure. Your primary responsibility will be to oversee the delivery of ITSM processes, including Incident Management, Problem Management, Fulfilment Requests, and Change Management.Key...


  • India Matrix Business Services India Private Limited Full time

    Job Summary: The Service Delivery Manager is responsible for managing the delivery of business process operations for multiple clients, ensuring efficient service delivery and maintaining high levels of client satisfaction. The role involves working closely with clients to understand their requirements, address any issues, and implement process...


  • india Matrix Business Services India Private Limited Full time

    Job Summary:The Service Delivery Manager is responsible for managing the delivery of business process operations for multiple clients, ensuring efficient service delivery and maintaining high levels of client satisfaction. The role involves working closely with clients to understand their requirements, address any issues, and implement process improvements...


  • india Diversified Full time

    Job Description:The Service Delivery Manager - Deployment works to ensure execution excellence and a supreme customer experience as they transition into PULSE Managed Services. The Service Delivery Manager - Deployment applies project management skills to coordinate deliverables, develop and manage timelines, ensure effective utilization of resources,...


  • India Diversified Full time

    Job Description: The Service Delivery Manager - Deployment works to ensure execution excellence and a supreme customer experience as they transition into PULSE Managed Services. The Service Delivery Manager - Deployment applies project management skills to coordinate deliverables, develop and manage timelines, ensure effective utilization of resources,...

  • Manager IT

    2 weeks ago


    India FSL Full time

    Job Description About the Role IT Service Delivery Management and Governance: Manage workplace service delivery, ensuring high levels of performance and user satisfaction. Implement IT service management policies and procedures. Have strong governance to manage services delivered via partner(s) and ensure compliance to contractual commitments, agreed...

  • Manager IT

    2 weeks ago


    india FSL Full time

    Job Description About the RoleIT Service Delivery Management and Governance: Manage workplace service delivery, ensuring high levels of performance and user satisfaction. Implement IT service management policies and procedures. Have strong governance to manage services delivered via partner(s) and ensure compliance to contractual commitments, agreed service...


  • India Lingaro Full time

    Role: Service Level Manager Location: Philippines, India - Remote Shift: NALA About Lingaro: Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their...


  • india Lingaro Full time

    Role: Service Level Manager Location: Philippines, India - Remote Shift: NALA About Lingaro: Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data. Since...


  • india Lingaro Full time

    Role: Service Level Manager Location: Philippines, India - Remote Shift: NALA About Lingaro: Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data. Since...


  • India Lingaro Full time

    Role: Service Level Manager Location: Philippines, India - Remote Shift: NALA About Lingaro: Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data. Since...


  • India Lingaro Full time

    Role: Service Level Manager Location: Philippines, India - Remote Shift: NALA About Lingaro: Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their...


  • India IO Full time

    Job Summary Our Client has an opportunity available for a Japanese N2/N3 Certified Service Delivery Manager in the Day 2 Operational Services (D2 OS) team. This position will be focused on providing operational oversight on service delivery for D2 OS clients and assisting with all aspects of multiple high-priority engagements. Service delivery...


  • India Lingaro Full time

    Exceptional Service Delivery ManagerAbout LingaroLingaro Group is a cutting-edge data services partner to global brands and enterprises, dedicated to guiding clients through their data journey. Our comprehensive services encompass strategy, development, operations, and adoption, helping clients unlock the full value of their data.Since 2008, Lingaro has been...


  • india Innovation Technology By Design Full time

    The Associate Service Delivery Manager is responsible for managing the activities and responsibilities of the service desk team. As a part of this management, the ASDM is also responsible for providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels.Education and Experience:Looking for...


  • India Xebia Full time

    Job Description: Xebia is building a best-in-class global IT organization that supports all employees in an efficient and fast way, and you can be part of that journey. We seek a passionate leader to head our global service delivery with teams in India, Poland, and The Netherlands. As the worldwide head of internal IT Service Delivery, you will be...