Senior IT Service Delivery Manager

4 days ago


Anywhere in IndiaMultiple Locations Spectrus Informatics pvt Ltd Full time

**About the Role**

We are seeking a highly skilled Senior IT Service Delivery Manager to lead our incident management team at Spectrus Informatics pvt Ltd. The ideal candidate will have a strong background in IT service delivery and excellent leadership skills.

Key Responsibilities:

  • Monitoring war-room issues and P1 and P2 Incidents, and coordinating relevant stakeholders for issue resolution.
  • Ensuring objectives of services agreed in the Statement of Work are met continually.
  • Understanding the SAP technology landscape (SAP ATTP) of the services being provided.
  • Monitoring support teams for resolution of incidents/Tasks as per the Service Level Agreement.
  • Tracking and managing SLA/KPI compliance.
  • Providing daily/weekly/monthly status updates to the business team.

Requirements:

  • 10+ years experience as an Incident Manager.
  • ITIL Certification is a must.
  • Ability to work in all 3 IST shifts with a willingness to adapt.
  • Strong problem-management skills and excellent verbal and written communication skills.


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