Senior IT Service Delivery Manager
4 days ago
**About the Role**
We are seeking a highly skilled Senior IT Service Delivery Manager to lead our incident management team at Spectrus Informatics pvt Ltd. The ideal candidate will have a strong background in IT service delivery and excellent leadership skills.
Key Responsibilities:
- Monitoring war-room issues and P1 and P2 Incidents, and coordinating relevant stakeholders for issue resolution.
- Ensuring objectives of services agreed in the Statement of Work are met continually.
- Understanding the SAP technology landscape (SAP ATTP) of the services being provided.
- Monitoring support teams for resolution of incidents/Tasks as per the Service Level Agreement.
- Tracking and managing SLA/KPI compliance.
- Providing daily/weekly/monthly status updates to the business team.
Requirements:
- 10+ years experience as an Incident Manager.
- ITIL Certification is a must.
- Ability to work in all 3 IST shifts with a willingness to adapt.
- Strong problem-management skills and excellent verbal and written communication skills.
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