IT Service Delivery Manager/Service Level Manager

4 weeks ago

india Lingaro Full time

Role: Service Level Manager

Location: Philippines, India - Remote

Shift: NALA


About Lingaro:

Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.

Since 2008, Lingaro has been recognized by clients and global research and advisory firms for innovation, technology excellence, and the consistent delivery of highest-quality data services. Our commitment to data excellence has created an environment that attracts the brightest global data talent to our team.


About Operations Competency Center:

Includes the activities, processes and practices involved in managing and maintaining the operational aspects of an organization’s IT infrastructure and systems. It focuses on ensuring the smooth and reliable operation of IT services, infrastructure components and supporting systems in the Data & Analytics area.


Website:


Tasks:

  • Daily collaboration with customer
  • Daily collaboration with support team
  • Escalations management
  • Revision, monitoring and management of the results for Operations KPIs defined per service
  • Definition and negotiation of Operations KPIs if missing or it need to be adjusted
  • Initiation/definition/leading and prioritization the improvements
  • Coaching support teams
  • SLA negotiations
  • OLA negotiations
  • Creation of support estimates proposals (in terms of staffing, coverage, roles, etc)
  • 1st line of escalation in escalation matrix
  • Responsibility for SLAs and all other defined Operations metrics
  • Service Transtion Leader
  • Oversight of the delivery of ITSM processes (Incident Management, Problem Management, Fulfilment Requests, Change Management)
  • Collaboration with Engagement Manager
  • Maintenance of Operational documentation
  • Preparation and delivery of Monthly Service Review meetings
  • Delivery of regular Operations reporting internally and externally
  • Preparation of Communication templates
  • Ensuring high quality of communication (on time, proper templates, accurate frequency)
  • Ambassador of Lingaro Core Values
  • Leading top priority ticket handling
  • Ensuring that skill matrix for support team is up to date


Requirements:

  • Good understanding of IT Service Delivery
  • ITIL certification or in-depth knowledge
  • Excellent communication and negotiation skills
  • Strong knowledge and experience in contract/supplier management
  • Able to interact successfully with all levels of the Customer and IT Provider organization
  • Has a good technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa
  • Innovative in respect of service quality and ways in which it can be improved within the bounds of the organization’s limits (resource, budgetary, legal, etc.)

Why join us:

  • Stable employment. On the market since 2008, 1300+ talents currently on board in 7 global sites.
  • 100% remote.
  • Flexibility regarding working hours.
  • Full-time position
  • Comprehensive online onboarding program with a “Buddy” from day 1.
  • Cooperation with top-tier engineers and experts.
  • Unlimited access to the Udemy learning platform from day 1.
  • Certificate training programs. Lingarians earn 500+ technology certificates yearly.
  • Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
  • Grow as we grow as a company. 76% of our managers are internal promotions.
  • A diverse, inclusive, and values-driven community.
  • Autonomy to choose the way you work. We trust your ideas.
  • Create our community together. Refer your friends to receive bonuses.
  • Activities to support your well-being and health.
  • Plenty of opportunities to donate to charities and support the environment.


Application Link:

  • IT Service Delivery Manager/Service Level Manager

    4 weeks ago

    India Lingaro Full time

    Role: Service Level Manager Location: Philippines, India - Remote Shift: NALA About Lingaro: Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their...

  • IT Service Delivery Manager/Service Level Manager

    4 weeks ago

    India Lingaro Full time

    Role: Service Level Manager Location: Philippines, India - Remote Shift: NALA About Lingaro: Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data. Since...

  • IT Service Delivery Manager/Service Level Manager

    2 weeks ago

    india Lingaro Full time

    Role: Service Level Manager Location: Philippines, India - Remote Shift: NALA About Lingaro: Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data. Since...

  • IT Service Delivery Manager/Service Level Manager

    4 weeks ago

    India Lingaro Full time

    Role: Service Level Manager Location: Philippines, India - Remote Shift: NALA About Lingaro: Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their...

  • Senior Service Delivery Manager

    1 month ago

    india LTIMindtree Full time

    10 years experience as Service Delivery Manager Support Manager Good to have Adobe product Knowledge Magento AEM Good to have Knowledge in E Commerce application Business process Roles Responsibilities Managing client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met...

  • Senior Service Delivery Manager

    1 month ago

    india LTIMindtree Full time

    10 years experience as Service Delivery Manager Support ManagerGood to have Adobe product Knowledge Magento AEMGood to have Knowledge in E Commerce application Business processRoles ResponsibilitiesManaging client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met They...

  • Manager biostatistics

    2 weeks ago

    India Manager, Biostatistics Full time

    Premier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team...

  • Manager Biostatistics

    3 weeks ago

    India Manager, Biostatistics Full time

    Premier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team...

  • Manager Biostatistics

    3 weeks ago

    india Manager, Biostatistics Full time

    Premier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members...

  • Manager Biostatistics

    3 weeks ago

    India Manager, Biostatistics Full time

    Premier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members...

  • Manager Biostatistics

    3 weeks ago

    india Manager, Biostatistics Full time

    Premier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team...

  • IT Service Delivery Manager

    3 weeks ago

    India Lingaro Full time

    About the Role:As a Technical Service Operations Leader at Lingaro, you will play a pivotal role in ensuring the smooth and reliable operation of our IT services and infrastructure. Your primary responsibility will be to oversee the delivery of ITSM processes, including Incident Management, Problem Management, Fulfilment Requests, and Change Management.Key...

  • Service Delivery Manager

    1 month ago

    india Diversified Full time

    Job Description:The Service Delivery Manager - Deployment works to ensure execution excellence and a supreme customer experience as they transition into PULSE Managed Services. The Service Delivery Manager - Deployment applies project management skills to coordinate deliverables, develop and manage timelines, ensure effective utilization of resources,...

  • Service Delivery Manager

    1 month ago

    India Diversified Full time

    Job Description: The Service Delivery Manager - Deployment works to ensure execution excellence and a supreme customer experience as they transition into PULSE Managed Services. The Service Delivery Manager - Deployment applies project management skills to coordinate deliverables, develop and manage timelines, ensure effective utilization of resources,...

  • Manager IT

    2 weeks ago

    india FSL Full time

    Job Description About the RoleIT Service Delivery Management and Governance: Manage workplace service delivery, ensuring high levels of performance and user satisfaction. Implement IT service management policies and procedures. Have strong governance to manage services delivered via partner(s) and ensure compliance to contractual commitments, agreed service...

  • Manager IT

    2 weeks ago

    India FSL Full time

    Job Description About the Role IT Service Delivery Management and Governance: Manage workplace service delivery, ensuring high levels of performance and user satisfaction. Implement IT service management policies and procedures. Have strong governance to manage services delivered via partner(s) and ensure compliance to contractual commitments, agreed...

  • Regional Service Delivery Manager

    3 weeks ago

    india Matrix Business Services India Private Limited Full time

    Job Summary:The Service Delivery Manager is responsible for managing the delivery of business process operations for multiple clients, ensuring efficient service delivery and maintaining high levels of client satisfaction. The role involves working closely with clients to understand their requirements, address any issues, and implement process improvements...

  • Regional Service Delivery Manager

    3 weeks ago

    India Matrix Business Services India Private Limited Full time

    Job Summary: The Service Delivery Manager is responsible for managing the delivery of business process operations for multiple clients, ensuring efficient service delivery and maintaining high levels of client satisfaction. The role involves working closely with clients to understand their requirements, address any issues, and implement process...

  • Associate Service Delivery Manager

    2 months ago

    india Innovation Technology By Design Full time

    The Associate Service Delivery Manager is responsible for managing the activities and responsibilities of the service desk team. As a part of this management, the ASDM is also responsible for providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels.Education and Experience:Looking for...

  • Exceptional Service Delivery Manager

    4 weeks ago

    India Lingaro Full time

    Exceptional Service Delivery ManagerAbout LingaroLingaro Group is a cutting-edge data services partner to global brands and enterprises, dedicated to guiding clients through their data journey. Our comprehensive services encompass strategy, development, operations, and adoption, helping clients unlock the full value of their data.Since 2008, Lingaro has been...