Customer Delivery Position
7 days ago
About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.
Position Summary
As the single point of contact between the supply chain and Customer Project Manager, the Delivery Coordinator maintains proactive communication and interaction with Customer Project Managers and the Supply Chain personnel regarding order status in cases where an Implementation Coordinator is not assigned. He/she contacts the appropriate employees directly on any matters regarding queries, problems, change decisions, or required information. He/she is responsible for all the day-to-day activities within order management.
This individual would be self-motivated without supervision, with great attention to detail, and willing to go above and beyond what is asked.
Key Areas of Responsibility
Executes Order Change activities in ERP.
Maintain accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery. Restructure orders to generate staging configurations on orders that require staging. Ensure Promise Dates are maintained to meet Customer’s expectations. Interfaces with the Buyer to address supply and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer sales order. Monitors inventory levels to assure material will be available and aligned properly to meet customer delivery requirements. Reviews excess inventory for rework and product substitution. Provide updates to management on potential risk or issues. Leverage metrics dashboard to highlight problematic areas and ensure any changes or slippages to dates are communicated to affected parties and/or systems in a timely manner. Provide operations status update to leadership Drive continuous process improvement within operations Assist in implementing new policies and procedures to meet business goals Team Management - Identify team’s knowledge gap and create training plan; provide coach and perform one-one reviews and Quarterly ASPIRE Checkpoints. Establish rhythm to promote team members.
Core Competencies- Must have the ability to listen, to be clear and ensure you’re understood. That information flows with the right messaging, at the right time with technical and non-technical partners.- Lead rather than just manage. That means providing a vision and a roadmap for success and serving and empowering your team to get the projects completed successfully.- Effective team collaboration and drive team excellence; doing the right thing always and making good sound decisions.- Effective personal management and organization, someone who doesn’t get caught up on the lower importance and sticks to focusing the best part of your time on the critical few.- Results-oriented; set and meet/exceed objectives. Must always be steps ahead, knows what’s next and what success looks like. Sets up realistic schedules and then manages the resources to keep on track.- Risk management: adaptive/predictive problem-solving and being able weigh the pros and cons of solutions to problems to choose the right way forward.
Basic Qualifications- Bachelor’s or equivalent- Fluent in English- Minimum 5 years of experience in Customer Fulfilment, Order Management, Customer Support, and interaction or relevant- Ability to see the Big Picture Excellent Communication (written and verbal) and Interpersonal Skills- Self-starter, customer centric, team player Clear thinker Leadership and persuasive skills- Global team management- Good problem solving and analytical skills Proactive organizational skills- Emotional intelligence - ability to perform under pressure MS Office, Use of Systems (ERP, SAP)
General knowledge of Customer Support processes.
Preferred Qualifications- BA/BSC degree / Any PG Degree.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual
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