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Customer Delivery Partner
1 month ago
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Executes Order Change activities in ERP.
Maintain accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery. Restructure orders to generate staging configurations on orders that require staging. Ensure Promise Dates are maintained to meet Customer’s expectations. Interfaces with the Buyer to address supply and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer sales order. Monitors inventory levels to assure material will be available and aligned properly to meet customer delivery requirements. Reviews excess inventory for rework and product substitution. Provide updates to management on potential risk or issues. Leverage metrics dashboard to highlight problematic areas and ensure any changes or slippages to dates are communicated to affected parties and/or systems in a timely manner. Provide operations status update to leadership Drive continuous process improvement within operations Assist in implementing new policies and procedures to meet business goals Team Management - Identify team’s knowledge gap and create training plan; provide coach and perform one-one reviews and Quarterly ASPIRE Checkpoints. Establish rhythm to promote team members.
Core Competencies
Must have the ability to listen, to be clear and ensure you’re understood. That information flows with the right messaging, at the right time with technical and non-technical partners.
Lead rather than just manage. That means providing a vision and a roadmap for success and serving and empowering your team to get the projects completed successfully.
Effective team collaboration and drive team excellence; doing the right thing always and making good sound decisions.
Effective personal management and organization, someone who doesn’t get caught up on the lower importance and sticks to focusing the best part of your time on the critical few.
Results-oriented; set and meet/exceed objectives. Must always be steps ahead, knows what’s next and what success looks like. Sets up realistic schedules and then manages the resources to keep on track.
Risk management: adaptive/predictive problem-solving and being able weigh the pros and cons of solutions to problems to choose the right way forward.
Basic Qualifications
Bachelor’s or equivalent Fluent in English Minimum 5 years of experience in Customer Fulfilment, Order Management, Customer Support, and interaction or relevant Ability to see the Big Picture Excellent Communication (written and verbal) and Interpersonal Skills Self-starter, customer centric, team player Clear thinker Leadership and persuasive skills Global team management Good problem solving and analytical skills Proactive organizational skills Emotional intelligence - ability to perform under pressure MS Office, Use of Systems (ERP, SAP)
General knowledge of Customer Support processes. Preferred Qualifications
- BA/BSC degree / Any PG Degree.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran s
