Sales Support

3 weeks ago


Bengaluru, India ABB Full time

**Sales Support - Customer Support**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
You will be working as Sales Support - Customer Support and will be reporting to Sales Support Manager and will be a part of Process Automation Business area for Measurement and Analytics division in Bangalore, India. In this role you will be primarily responsible for leading a team of specialists who provide internal and external customers support (e.g., technical, order assistance, payment-related assistance). Oversee customer support process, definition, implementation, and execution in order to achieve target levels of service quality, operational efficiency and customer satisfaction.

**Your responsibilities**:

- Reviewing the customer purchase orders and taking the back log dump periodically
- Intimating engineering team for submitting order related documents
- Communicating OA to Customer on delivery and taking the PR actions and coordinate with SCM for PO/OA process
- Communicating to customer on order status and do follow up for manufacturing clearance wherever applicable
- Coordinating with internal departments like SCM, Order booking, Sales, Quality, factories, Store and logistic team
- Understanding the situation and reply to customer and should have responsible behavior
- Updating any issue/concern to manager intime to avoid further damage and keep vision on customer centric

**Your background**:

- SAP SD knowledge is required and must prior 1 or 2 years order handling experience is must
- Should have knowledge on Customer Support Management/ Problem Solving
- Excellent communication skills

**More about us**:


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