Sales Support

2 weeks ago

Bengaluru, India Avientek Full time

We are looking for an organized, efficient sales support specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The sales support specialist's responsibilities include tracking sales leads, providing customer service, and managing customer accounts. The sales support specialist is also responsible for monitoring sales and the performance of the sales team as well as recording sales data.

To be a successful sales support specialist, you should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication, and customer service skills.

**Job Roles & Responsibilities**:

- Provide high quality technical responses to agreed timeframes
- Coordinate inter department teams to understand scope and technical requirements
- Participate in process improvement and internal quality review.
- Communicate effectively across cross functional teams and work with geographically distributed teams building productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
- Participate in prospecting exercises with the sales through product demos and technical presentations
- Design solutions for customer’s AV and video conferencing requirements
- Hand-hold, implement and deploy solutions for existing/new customers.
- Respond to RFI, RFP and RPQ for cloud solution and evaluations
- Analyze business requirements to identify where they can integrate new hardware, operating systems, software, Cloud or connectivity solutions
- Provide solutions considering business requirement/problems ensuring right fitment and cost
- Work along with other teams on solution pricing aspects, including creation of a BOM including private, public and colocation requirements
- Ability to design an integrated solution across multiple technology platforms.
- Work with vendors and partners to understand their offerings, pricing and provide a cost-effective solution to customers
- Ability to create presentations, articulate and present to customers and internal stakeholders

**Experience**:

- 4+ years of industry experience (preferably in Audio Visual industry) with at least 3+ years of Pre-sales/Bid Management experience
- Knowledge in any of the areas: Audio Video solution integration, cloud orchestration, Unified communications and colloborations, automation, enterprise and campus design/technologies

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