Customer Success, Migration Associate

2 weeks ago

Ahmedabad, India S&P Global Full time

S&P Global Market Intelligence

**The Role**: Customer Success, Migration Associates

**Grade**: 7/8/9 (internal)

**Hiring Manager**: Atta Rabbani

**The Location**: Pakistan

**Additional Locations**: India, Philippines

**The Team**: It’s a dynamic, global team where the work changes daily. You are responsible for a successful customer journey and touch points that create long-term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data-driven processes to deliver world-class customer experience. Your role will focus on migration (Capital IQ Pro Upgrade) but may also include onboarding or global strategic accounts.

**The Impact**: Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence’s capabilities. These efforts are a key factor in revenue retention and growth.

**What’s in it for you**: We are looking for someone to grow with the company by not only evolving your client relationship skills but also your industry and product knowledge to help clients get the most value from market-leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus towards a more product, business development or industry-focused role. You will also develop skills that will prepare you for relationship management, sales or product specialist roles. You will also develop project management skills as you will be responsible for project-managing user and account migrations from start to finish.

**Responsibilities**:
MIGRATION-focused elements of the role
Ensure smooth transition for CapIQ clients migrating to the S&P Capital IQ Pro platform
Work with account team and upgrade program team to complete client migration prep work and devise customer upgrade journey
Encourage clients to fully adopt CIQ Pro Platform
Engage with internal stakeholders to support clients for successful migration
Remove any barriers to ensure timely migration and meet or exceed project plan timelines
Work together with the account team to project manage the transition plan
Keep all stakeholders informed of status and appropriately escalate any concerns/issues
Execute migration strategies set by Account Directors
Client engagement
Ensure high-touch migration experience for each user
Execute proactive, creative, and ongoing contact initiatives in partnership with relevant stakeholders
Educate and spread awareness within the client base about our capabilities to increase overall product usage
Collect and share feedback - provide platform and product functionality, get feedback from clients, run new release trainings and share client’s feedbacks with teams internally
Commit to continuous learning of the products suite and services we offer, including ongoing enhancements, new offerings and how they relate to customers workflow
Leverage internal sales tools to optimize client engagement, e.g., CRM and Cadence systems

**What We’re Looking For**:
Positive, proactive attitude and ability to work well in teams
Client-first mindset - exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction
Excellent organizational skills with the ability to organize, multitask and prioritize in a fast-paced environment
Ideally experienced in consultative sales or a client-facing role (inside sales, prospecting, sales support, customer support, client relationship management) and in dealing with challenging situations
Project management experience - the ability to manage multiple projects from conception to completion and ensure that timelines are met and all relevant stakeholders updated
Marketing skills are a plus - able to position our products to drive adoption and usage and identify expansion opportunities

**Basic Qualifications**:
Bachelor's degree required (Business, Finance, Economics or related field preferred)
Strong MS office (Excel, Word, PowerPoint) skills are required
1-3 years work experience in a client-facing role

**Preferred Qualifications**:
2 years of experience in the financial services industry and/or in a sales/account management and/or project management role preferred
Any knowledge of CRM systems (such as Salesforce, SalesLoft) or research platforms would be advantageous
Background in project management would be ideal
-----
- **About Company Statem

  • Customer Success

    3 weeks ago

    Ahmedabad, India S&P Global Full time

    Job Description S&P Global Market Intelligence **The Role**: Customer Success Associate **Grade**: 8 **The Location**: Buenos Aires **The Team**: It’s a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention,...

  • Customer Success

    6 days ago

    Ahmedabad, India S&P Global Full time

    S&P Global Market Intelligence **The Role**: Customer Success Associate **Grade**: 8 **The Location**: Buenos Aires **The Team**: It’s a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and...

  • Customer Migration Associate

    2 weeks ago

    Ahmedabad, Gujarat, India S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 08 **The Role**: Customer Migration Associate **T he Team**: It’s a dynamic global tea m, where the work changes daily. You are r esponsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting...

  • Urgent Required Customer Support Associate

    3 weeks ago

    Ahmedabad, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Customer Support Associate. Thanks & Regards, Success Placement Consultancy **Job Types**: Full-time, Fresher Pay: ₹9,870.29 - ₹28,512.95 per month Schedule: - Day shift Ability to commute/relocate: - Ahmedabad, Gujarat: Reliably commute or planning to relocate before...

  • Customer Success Associate

    6 days ago

    Ahmedabad, India VasyERP (Funded by Reliance Industries) Full time

    **About Us**: VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**: As a Customer Success Associate, you will be ensuring the success and...

  • Customer Success Associate

    2 weeks ago

    Ahmedabad, India VasyERP Solutions Pvt. Ltd. Full time

    **About Us**: VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**:As a Customer Success Associate, you will be ensuring the success and...

  • Customer Success Associate

    2 months ago

    Ahmedabad, Gujarat, India VasyERP Solutions Full time

    VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**: As a Customer Success Associate, you will be ensuring the success and satisfaction of...

  • Customer Success Associate

    1 day ago

    Ahmedabad, Gujarat, India VasyERP Solutions Full time

    VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**: As a Customer Success Associate, you will be ensuring the success and satisfaction of...

  • Customer Success Associate

    2 months ago

    Ahmedabad, Gujarat, India VasyERP (Funded by Reliance Industries) Full time

    **About Us**: VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**: As a Customer Success Associate, you will be ensuring the success and...

  • Customer Success Associate

    2 weeks ago

    Ahmedabad, India AURUS Full time

    **Are you a people person? If you enjoy communicating with interesting people, we are looking for YOU.** **Find more about the opportunity below**: Job title : Customer Success Associate Company : AURUS Job location : Vastrapur, Ahmedabad, Gujarat, India Employment type : Full-time Experience preferred : 2 to 5 years Salary : As per industry standard -...

  • Customer Success Associate

    2 weeks ago

    Ahmedabad, India Rapidops Inc. Full time

    **About Rapidops**: Rapidops Inc. is one of the fastest-growing digital products and software companies in the USA. At Rapidops, we’re passionate about enabling companies and individuals to thrive in their work. We partner with leading companies of all sizes and shapes to help transform their businesses and industries with our advanced digital products,...

  • Urgent Required Onboarding Associate

    3 weeks ago

    Ahmedabad, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Onboarding Associate. Work : This is basically KYC verification department. so Associates have to do KYC verifications for International clients. Not a Calling process. Whole process is done on Softwares only Thanks & Regards, Success Placement Consultancy **Job Types**: Full-time,...

  • Customer Success Executive

    2 months ago

    Ahmedabad, India KONZE Enterprise Full time

    **We work to grow together.**: **Let’s start.** We are looking for dynamic & energetic individuals who can contribute to our success and envision becoming a leader. If you carry this spark then do join us. Check our job openings and experience the best work environment, healthy competition, best colleagues, all under the KONZE roof. Ahmedabad...

  • Customer Success Executive

    5 days ago

    Ahmedabad, Gujarat, India KONZE Enterprise Full time

    We work to grow together:Let's start.We are looking for dynamic & energetic individuals who can contribute to our success and envision becoming a leader. If you carry this spark then do join us. Check our job openings and experience the best work environment, healthy competition, best colleagues, all under the KONZE roof.Ahmedabad (Onsite)Customer Success...

  • Customer Success Executive

    3 weeks ago

    Ahmedabad, India VasyERP Solutions Pvt. Ltd. Full time

    Understanding of Technology and User Experience.About the Organization:VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERPproducts. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India andinternationally.About the Role:Customer Success Associates...

  • Urgent Required Customer Relation Executive

    2 weeks ago

    Ahmedabad, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Customer Relation Executive Job Location : Shyamal Cross Road,(Ahemdabad) J.D. Job description: Need to handle all E commerce support activities and indulge to resolve all customer queries, marketing calling campaign, lead generation. Thanks & Regards, Success Placement...

  • Customer Success Executive

    3 weeks ago

    Ahmedabad, India vibrant staffing solution PVT LTD Full time

    **Job Title: -** Customer success Manager **Location: - **Ahmedabad **Experience: - **3-5 years of experience **About company: - **Launched in July 2017, headquartered in Gurgaon, Haryana, India by IIT, NIT, and Purdue university graduates having 20+ years of technology, operations, and startup experience in companies like Google, Oracle, Accenture,...

  • Customer Success Specialist

    2 months ago

    Ahmedabad, Gujarat, India Fortive Full time

    Role: Customer Success SpecialistLocation: Ahmedabad, IndiaThis is an outstanding place to workIt all starts with the people. You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We each come into work every day trying to make the organization a little better than it was the day before. We ask the...

  • Customer Success Associate

    2 months ago

    Ahmedabad, India Mantras2Success consultants Full time

    Opening: 2 Nos. Job ID: 60171 Employment Type: Full Time Reference: Work Experience: 1.0 Year(s) To 3.0 Year(s) CTC Salary: 1.80 LPA TO 3.00 LPA Function: ITES / BPO / KPO / Customer Service / Operations Industry: Logistic/Freight/Courier Qualification: Any - Any Graduation **Location**: - Ahmedabad **- Conducting research to identify potential...

  • Customer Success Associate

    5 days ago

    Ahmedabad, Gujarat, India Mantras2Success consultants Full time

    Opening: 2 Nos.Job ID: 60171Employment Type: Full TimeReference:Work Experience: 1.0 Year(s) To 3.0 Year(s)CTC Salary: 1.80 LPA TO 3.00 LPAFunction: ITES / BPO / KPO / Customer Service / OperationsIndustry: Logistic/Freight/CourierQualification: Any - Any GraduationLocation: Ahmedabad**- Conducting research to identify potential customers or clients for the...