Customer Success Specialist

4 weeks ago

Ahmedabad, Gujarat, India Fortive Full time

Role: Customer Success Specialist

Location: Ahmedabad, India

This is an outstanding place to work

It all starts with the people. You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We each come into work every day trying to make the organization a little better than it was the day before. We ask the tough questions and push each other to be courageous. This occurs in an environment that cultivates authenticity and clarity. We believe in absolute inclusion and diversity. Qualitrol associates enjoy the autonomy, breadth of responsibility, and creativity that are typical in a medium-sized company, while sharing resources, standard methodologies, and career opportunities that are found in a Fortune 500 company like Fortive.

Your Impact

The Customer Success Specialist (CSS) will lead the Pre-sales logistics and payment collection process for Qualitrol's offerings of spares and services for out-of-warranty products in India. They will develop and maintain relationships with customers, vendors, and Qualitrol employees to ensure customer satisfaction and growth in the region. More specifically, this role will work directly with the local Field Service Manager and Qualitrol's leadership team to establish and implement strategy and tactics for the region. The CSS will also provide and be accountable for forecasts and maintaining the region's opportunity funnel in Qualitrol's CRM.

Here's where you'll demonstrate your proficiencies:

  • Develops and implements strategies and tactics in concert with the Company's strategic plan, product roadmaps, annual budget, and governance policies.
  • Engages customers at all levels and communicates the needs of customers while developing and driving strategies for sustainable growth.
  • Maintains confidentiality in all aspects of staff, business strategy and financial information.
  • Develops territory forecasts and maintains an opportunity funnel.
  • Performs analytical reviews of historical data and recommends and implements corrective actions for exception conditions.
  • Understands the customer needs and applications, and maps Qualitrol's solutions to those needs. Presents solutions establishing value for the customer.

Skills & Experience

The successful candidate will be able to demonstrate the following skills and experience:

  • Bachelor's degree or equivalent experience.
  • A well-organized, self-directed individual with experience carrying and delivering against multi-million-dollar quotas.
  • Proven record of building and maintaining high-level customer and employee relationships.
  • Experience in standard work, problem solving processes, daily and visual management and CRM systems.
  • Excellent communication skills (verbal and written) and the ability to interact effectively in English.
  • Ability to work onsite and travel extensively within the region.

Fortive Corporation Overview

Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.


We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.


We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.


At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.


At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.


At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.


Fortive: For you, for us, for growth.


Ready to move your career forward? Find out more at

QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers' needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.

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