Customer Migration Associate

2 weeks ago

Ahmedabad Gujarat, India S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 08

**The Role**: Customer Migration Associate

**T he Team**: It’s a dynamic global tea m, where the work changes daily. You are r esponsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Y ou r role may focus on migration, onboarding or global strategic accounts.
**The Impact**: Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, t his role will e ducate and spread awareness within our client base about S&P Global Market Intelligence’s capabilities. These efforts are a key factor in revenue retention and growth.
**What’s in it for y ou**: We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge an d product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product-focused role. You will also develop skills which will prepare you for relationship management, sales or product specialist roles.

**Responsibilities**:
Ensure smooth transition for CapIQ clients migrating to the S&P Capital IQ Pro platform

Work with account team and upgrade program team to complete client migration prep work and devise customer upgrade journey

Encourage clients to fully adopt CIQ Pro Platform

Engage with internal stakeholders to support clients for successful migration

Remove any barriers to ensure timely migration and meet or exceed project plan timelines

Work together with the account team to project manage the transition plan

Keep all stakeholders informed of status and appropriately escalate any concerns/issues

Execute migration strategies set by Account Directors

**What We’re Looking For**:
Positive, proactive attitude and ability to work well in teams

Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner

Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction.

Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment

Ideally experienced in a consultative sale or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations

**Basic Qualifications**:
Bachelor's degree required (Finance, Economics or related field preferred)

Strong MS office (Word, Excel, PowerPoint) skills are required

1-3 years work experience in client facing role

Willing to work in US night shifts

**Preferred Qualifications**:
1-3 years work of experience in financial services industry and/or in a sales/account management role preferred

Background in project management would be ideal (Customer Migration Associate role)

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We s

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