![ARME Consulting](https://media.trabajo.org/img/noimg.jpg)
Customer Service Associate
6 days ago
**Role: Customer Service Associate**
**Industry: Hospitality**
**Job type: Work from office**
**Rotational Shift, Rotational week off**
**Qualifications**:
- **Fresher's or experienced** both are eligible
- Any Graduate will work, preferable Bio background
- Good to have experience in a customer service role or related field.
- Good communication skills, both verbal and written.
- Excellent problem-solving and decision-making abilities.
**Rolls and Responsibilities**
- Associate will be responsible for handling incoming and outbound calls from customers/Patients.
- Answer calls professionally to provide information about doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.
- Associate must reply to those queries in a set format.
- Responsible to book the doctor appointments on a web portal.
- Handle all the complaints of customers and pacify them.
- Taking follow-ups from management for the complaints and feedback closure.
**Salary**: ₹12,000.00 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Ahmedabad, Gujarat (required)
Work Location: In person
**Speak with the employer**
+91 7004019916
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